Senior Manager, Electronic Communications Oversight

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As the Senior Manager Electronic Communications Oversight, you will be reporting to the Director, Electronic Communications Oversight and providing leadership, coaching and specialized knowledge to a team of Electronic Communications Review Officers. You will also be responsible for supervision and oversight activities as it relates to electronic communications across PBB and Wealth. In this role, you will be helping to ensure that the management of client business is within the bounds of both regulatory and ethical conduct, consistent with just and equitable principles of trade and it is not detrimental to the interests of the securities industry or CIBC.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

• Leadership
  - Provide leadership, direction, coaching, and training to a team of Electronic Communications Review Officers.
• Build team capability, support professional development, and create an inclusive, high-performing environment where employees understand priorities, expectations, and how their work contributes to broader business goals.
• Managing performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities;
• Strengthen compliance oversight
  - Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Deliver trusted partnership
  - Build strong relationships with internal stakeholders by ensuring client groups understand the team's mandate, roles, and responsibilities.
• Champion a service-oriented approach that balances business needs with sound risk management and consistent oversight practices.
• Manage performance and resources
  - Ensure the team is appropriately resourced to meet business objectives and service level commitments. Manage budget and staffing needs, support hiring decisions, and oversee performance management activities including goal setting, feedback, and development planning for direct reports.
• Drive continuous improvement
  - Monitor the external environment for regulatory developments, industry trends, and evolving practices that may impact team effectiveness. Identify opportunities to improve methodologies, tools, processes, and controls, and work with external partners and suppliers to support compliance with regulatory requirements and CIBC expectations.

• You're a certified professional.
• You have current accreditation and good standing in CIRO Supervisory Licensing.
• You are a caring and accountable leader.
• You have experience developing and implementing strategic team goals.
• You have experience coaching employees and inspiring successful team performance.
• Your influence makes a difference.
• You have a demonstrated ability to influence at the Senior Management level and have developed leadership skills to provide coaching and feedback to team members.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You know that an inclusive team that enjoys working together can bring a vision to life.
• You can demonstrate experience in compliance oversight, regulatory supervision, risk management, people leadership, and stakeholder management.
• It's an asset if you have experience supporting electronic communications review programs within a wealth management or securities environment.
• You're fluent in English.
• It's an asset if you're fluent in French.
• Values matter to you.
• You bring your real self to work, and you live our values - trust, teamwork, and accountability.
• #LI-TA

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• Moment Makers, our social, points-based…