Regional Manager, Client Relationships

Select how often (in days) to receive an alert:

We are looking for a Regional Manager, Client Relationships

This role focuses on leading a team of professionals to deliver an industry-leading, client relationship focused service experience to our group retirement clients.

It offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, as well as a range of work day-to-day. Your motivation, creativity, and nimble decision-making skills along with internal and external partnerships will help you to meet and even exceed a variety of objectives.

• Develop and execute regional strategies to drive client retention, growth, and overall portfolio performance, while contributing to national initiatives and best practices
• Lead, coach, and develop a high-performing team, setting clear expectations and fostering a culture of accountability, continuous improvement, and excellence
• Provide direction and oversight to ensure consistent, high-quality delivery across client relationships, plan administration, and stakeholder support
• Partner closely with Sales, Operations, and other regional leaders to align on client strategy, resolve complex issues, and drive business outcomes
• Build and maintain strong relationships with key clients, consultants, and distribution partners, reinforcing Canada Life’s value proposition
• Oversee resource planning and workload management to ensure team efficiency, scalability, and effective support of client needs
• Act as an escalation point for complex client situations, providing guidance and ensuring timely, effective resolution
• Represent Canada Life in the market through industry events, client engagement, and thought leadership, enhancing regional visibility and brand presence
• Foster regional engagement and alignment, ensuring the team is connected to broader organizational priorities and direction

• 5+ years of experience in the Canadian insurance and/or financial industry
• Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team
• Highly adaptable, driven to develop talent and help people be their best
• Proven ability to create a high-energy, collaborative culture where teams thrive
• Passion for service excellence, creating connections with clients, and making a difference
• Track record of consistently achieving strategic business objectives
• High emotional intelligence and ability to help influence thinking and behaviours
• Strong understanding of Group Retirement Services and key stakeholders
• Post-secondary education or equivalent work experience
• Industry designations RPA and GBA are considered an asset

This position will be located in the Toronto head office and follows a hybrid field work model.

-

The base salary for this position is between $91,000 - $141,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

We’reunited by a shared purpose: to improve the financial,physical and mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communities and each other.

Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development
  :
  Opportunities for career advancement, access to industry-leading…