Operations Officer

Our client, a top banking client in Canada is looking to hire an Operations Officer role for their team with a contract of 12 months which is renewable. This role once a week in the office for their Toronto office.

Full-time

• Manages steady state Athena chatbot activities such as maintenance coordination and issue management
• Designs, contributes to and executes the framework for Procurement Policy non-compliance identification and resulting action plans
• Operates the Bank's procurement technology solutions for:
  Consulting existing supplier/contract records/purchase orders, invoices to ensure accuracy of ticket resolution
• Reviews, approves, follows Standard Operating Procedures documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs)
• Makes recommendations for improvements to procurement technology product managers. Oversees their team to establish, maintain, and recommend process improvements
• Designs, prepares, and oversees the distribution of reports that monitor Global Procurement Policy compliance and operational KPIs
• Leads, supervises and assigns Cross Functional Initiatives across the department
• Seeks agreeable and timely resolution to issues escalated to them by their team, suppliers, or other internal/external stakeholders
• Sets goals, objectives, KPIs, and assigns work to direct reports while providing them with guidance, coaching, and mentoring to execute on their development plans.

• 3+ years of experience as an Operations Lead (ideally in customer service, back office)
• 2+years' demonstrated experience in project management methodology and techniques, performance evaluation and change management
• Highly proficient with Microsoft Office (Word, PowerPoint, Visio) and Excel (able to write formulas, effectively use lookup & references functions, logical functions and text functions at a minimum)
• 2+ years' experience developing dashboards and/or reports (PowerBI or Tableau)
• 2+ years' experience developing processes, procedures and manuals from an operational perspective.

• Experience in procurement and supplier management
• Experience with Coupa, Icertis or other eProcurement software.