Lead Parking Operations Manager at TPA

Join the Toronto Parking Authority as a Lead Parking Operations Manager, focusing on custodial maintenance and customer service excellence across facilities. Partner with leadership to innovate the mobility experience.

As a senior member of TPA’s management team, you will oversee all custodial and ambassadorial functions.

Your role includes implementing high standards, conducting audits, and managing operations efficiently. You will also lead staff in a unionized environment, ensuring deliverables align with community needs and support the city's mobility goals.

Key Responsibilities:

• Oversee custodial maintenance and ensure cleanliness standards

• Supervise ambassadorial staff for effective customer interactions

• Monitor facilities through structured audit programs

• Manage resource allocation and team performance

• Interact with the community and stakeholders on operations

Requirements:

• 5 years in operations management with supervisory experience

• Knowledge of occupational health and safety regulations

• Strong conflict resolution and negotiation skills

• Experience with budgets and contract management

• Valid G driver’s license with vehicle access

Drive operational excellence and enhance the customer experience at TPA.
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