Manager of Contracted Taxi Services

Drive efficiency in contracted taxi services with the Toronto Transit Commission (TTC) as the Manager of Contracted Taxi Services. Ensure high-quality transportation for riders while managing contractor performance and operational improvements.

Join the TTC's Wheel-Trans Department as a Manager focused on delivering top-tier contracted taxi services. This on-site position requires overseeing service performance, addressing customer complaints, and enhancing service delivery through strategic initiatives. Your leadership will be vital in ensuring that transportation services are reliable and accessible to all community members.

Key Responsibilities:

• Oversee performance of contracted taxi services

• Manage contractor relationships and customer service issues

• Lead contract procurement and tendering activities

• Ensure compliance with quality assurance programs

• Develop and monitor financial plans and budgets

Requirements:

• College diploma or university degree in a related field

• Strong knowledge of contract administration principles

• Proficiency in office technology and software

• Excellent communication and organizational skills

• Understanding of disability accommodation laws

Your expertise in contract management and customer service will help keep Toronto’s transport system accessible and efficient.
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