Director, Print & Post Operations & Financial Management

Director, Print & Post Operations & Financial Management will be a Senior leader and second-in-command to the Head of Print & Post. Combines operational leadership with financial and analytics leadership at a senior level, owning day-to-day tactical execution across production operations, vendor delivery, financial governance, reporting, and cost management — so the Head of P&P can focus on strategy, enterprise direction, and transformation.

Reduces single-point dependency and develops a strong, resilient operating model across US and Canadian Retirement.

Combines operational leadership with financial and analytics leadership at a more senior level. Owns day-to-day tactical execution — production operations, vendor delivery, financial governance, reporting, and cost management — enabling the Head of P&P to focus on strategy, enterprise direction, and transformation.

• Provide day-to-day tactical leadership across production operations (fulfillment, imaging, vendor execution, output integrity, QA).
• Ensure operational continuity, SLA performance, and readiness across in-house and outsourced production.
• Support the operating model, capability layering, and continuity/backup planning.
• Champion production optimization — challenging design, materials, volume, and timing for cost-effective, standardized execution.

• Own overall P&P financial governance, reporting integrity, budgeting, forecasting, and cost transparency across US and Canadian Retirement.
• Ensure accuracy and reliability of the P&P financial storyline to senior leadership and Finance.
• Set the analytics and reporting strategy, including Power BI / data warehouse direction and data-quality standards.
• Lead cost-management and expense-reduction analysis with Operations, Vendor Governance, and the Opportunity Squad.

• Act as senior second-in-command; own tactical decision-making; hold single-point accountability for compliance across P&P.
• Lead, coach, and develop managers and leads; build a resilient, documented, scalable operating model.
• Partner at a leadership level with Finance, Procurement, Business/Product, IT, and the transformation squads.
• Establish controls, audit readiness, and risk-aware decision-making.

• Senior leadership experience spanning operations and financial management.
• Proven ability to lead teams, manage vendors, and own executive-level financial and operational reporting.
• Experience leading data/reporting or analytics capability build (e.g., Power BI / data warehouse).
• Strong people leadership, stakeholder management, and cross-functional partnership skills.
• Manulife/insurance industry experience.

• Print / mail / production industry experience (or demonstrable ability to ramp quickly).
• Experience building or transforming a function from an immature or fragmented state.
• Experience developing and mentoring managers as a senior leader.

• Print/Post Foundations;
  Finance & Job-Costing;
  Materials & Inventory;
  Data, Billing & Reconciliation;
  Compliance & Data Privacy;
  Digital Adoption;
  Continuity & Backup; SLA & Delivery Performance.

• No Touch Workflow;
  Digital First, Not Digital Only — we print what is Required and Requested;
  Assertive & Proactive;
  Sound Judgment & Disciplined Escalation.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

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