Director, Print & Post Operations & Financial Management

Director, Print & Post Operations & Financial Management

Combines operational leadership with financial and analytics leadership at a senior level, owning day-to-day tactical execution across production operations, vendor delivery, financial governance, reporting, and cost management — so the Head of P&P can focus on strategy, enterprise direction, and transformation. Reduces single-point dependency and develops a strong, resilient operating model across US and Canadian Retirement.

Provide day-to-day tactical leadership across production operations (fulfillment, imaging, vendor execution, output integrity, QA). Ensure operational continuity, SLA performance, and readiness across in-house and outsourced production. Support the operating model, capability layering, and continuity/backup planning. Champion production optimization — challenging design, materials, volume, and timing for cost-effective, standardized execution.

Own overall P&P financial governance, reporting integrity, budgeting, forecasting, and cost transparency across US and Canadian Retirement. Ensure accuracy and reliability of the P&P financial storyline to senior leadership and Finance. Set the analytics and reporting strategy, including Power BI / data warehouse direction and data-quality standards. Lead cost-management and expense-reduction analysis with Operations, Vendor Governance, and the Opportunity Squad.

Act as senior second-in-command; own tactical decision-making; hold single-point accountability for compliance across P&P. Lead, coach, and develop managers and leads; build a resilient, documented, scalable operating model. Partner at a leadership level with Finance, Procurement, Business/Product, IT, and the transformation squads. Establish controls, audit readiness, and risk-aware decision-making.

• Senior leadership experience spanning operations and financial management.
• Proven ability to lead teams, manage vendors, and own executive-level financial and operational reporting.
• Experience leading data/reporting or analytics capability build (e.g., Power BI / data warehouse).
• Strong people leadership, stakeholder management, and cross-functional partnership skills.
• Manulife/insurance industry experience.

• Print / mail / production industry experience (or demonstrable ability to ramp quickly).
• Experience building or transforming a function from an immature or fragmented state.
• Experience developing and mentoring managers as a senior leader.

Industry knowledge:
Print/Post Foundations;
Finance & Job-Costing;
Materials & Inventory;
Data, Billing & Reconciliation;
Compliance & Data Privacy;
Digital Adoption;
Continuity & Backup; SLA & Delivery Performance. Operating principles:
No Touch Workflow;
Digital First, Not Digital Only — we print what is Required and Requested;
Assertive & Proactive;
Sound Judgment & Disciplined Escalation.

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

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