Director of Group Operations and Service

Lead the evolution of group service operations as a Director. Drive process innovation and customer satisfaction using technology within a remote or hybrid framework.

In this key leadership position, you will manage a multidisciplinary team dedicated to enhancing service delivery for group benefits. Focus on developing innovative solutions to improve operational processes and customer engagement. Your efforts will be crucial in shaping strategies that influence service benchmarks and address market challenges effectively.

Key Responsibilities:

• Ensure exceptional service delivery to clients and partners

• Implement operational best practices in various areas

• Foster proactive relationships to address customer concerns

• Develop technology-driven service solutions

• Monitor performance metrics and adjust strategies accordingly

Requirements:

• 8+ years in the insurance/financial services sector

• Relevant degree in Business, Analytics or similar

• Expertise in management and team leadership

• Strong analytical and decision-making skills

• Bilingual proficiency in English and French is preferred

Drive significant impact in group operations and service delivery through your leadership, promoting a culture of excellence and innovation.
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