Center Team Leader Position

Position: Experience Center Team Leader Position
Lead a team in the Experience Center at Foresters Financial as a Team Leader, focusing on performance and customer satisfaction. This role emphasizes coaching and operational management.

Bringing a minimum of five years of leadership experience in a contact center, you will ensure your team's adherence to productivity, quality, and compliance. You'll manage operational issues, provide feedback, and facilitate onboarding while promoting a culture of inclusion and development. Your leadership will directly influence customer interactions and service quality.

Key Responsibilities:

• Develop and coach a high-performing contact center team

• Monitor and enhance team performance through metrics

• Manage recruitment and onboarding processes for new employees

• Collaborate with teams for quality assurance and performance

• Address escalated customer issues with effective resolutions

Requirements:

• Minimum five years of progressive contact center experience

• Strong coaching and problem-solving capabilities

• Familiarity with industry practices and compliance

• Track record of leading teams through change processes

• Ability to manage multiple demands in a fast-paced environment

Become a key player in driving service excellence at Foresters Financial.
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