Managing Director, Strategic Advisory

Managing Director, Strategic Advisory

At Bond, we craft and oversee creative, innovative solutions aimed at strengthening client brand loyalty. This approach leads us in exciting directions. As the Managing Director, Strategic Advisory, you will play a pivotal role in shaping our global impact by developing and managing market-relevant strategies and programs focused on enhancing Customer and Employee Experience.

As the Managing Director, Strategic Advisory, you will provide leadership, multi-disciplinary business development acumen, and day-to-day management to ensure the profitable operation, growth, and development of the global team. With an intentional focus on Culture Transformation, Change Management, Leadership Development, Enablement and Learning while inspiring highly talented people, be the champion for change, and take on key initiatives to advance Bond’s business strategy and initiatives.

Elevating Human Experience (HX) shows empathy to create powerful experiences so that people feel seen, valued, and heard. This is rooted in the recognition that everyone, whether they find themselves acting as customers or employees, is human.

We lead a Global multi-disciplinary Customer Experience (CX) practice that integrates Customer Intelligence, Strategy, Digital Experience, Employee Experience, Culture Transformation, Coaching & Sustainment, Operations, and CX Measurement into a CX single, unified system, ensuring that insight doesn’t remain theoretical, but is translated into actionable, enterprise-wide impact.

We help organizations understand what matters most to customers and employees, design experiences that deliver on those needs, and build the organizational capability to sustain and scale those experiences over time.

• Master’s degree, preferably an MBA.
• 15+ years of working experience in a Professional Services agency environment.
• 8-10 years of management experience leading and inspiring teams.
• Financial acumen with a proven track record of full P&L responsibility managing a business unit.
• Strong collaboration and interpersonal skills – ability to counsel, coach, develop, and achieve results through others.
• Outstanding presentation skills.
• Proven track record of bringing new offerings to market, able to blend multi-disciplinary approaches into differentiated solutions.
• Deep understanding of market trends and industry dynamics with ability to adapt strategies to meet changing market needs.
• Excellent verbal and written communication skills and ability to effectively present ideas and influence stakeholders.
• Proven experience and success identifying growth opportunities and developing new business.
• Excellent ability to build and maintain strong client relationships.

• Leads the delivery and growth of an integrated CX practice connecting customer intelligence, strategy, experience design, and organisational enablement to drive measurable client outcomes and sustained business impact.
• Develop and implement business, growth, and operational plans and establish and lead vision and strategic direction to drive growth and support Bond’s short and long-term strategic objectives.
• Drive practice growth through client expansion, new business development, and cross-functional solutioning
• Contribute to go-to-market strategy, thought leadership, and capability development
• Build and manage high-performing teams across strategy, design, analytics, and enablement disciplines
• Ensure seamless collaboration across practices to deliver integrated, end-to-end solutions
• Manage the team to achieve Financial, Client, Operational, and People results consistent with Bond balanced scorecard objectives.
• Lead, mentor, and coach the team, promote a positive work environment.
• Teach, inspire,…