Senior Client Success Manager; Influencer Marketing

Senior Client Success Manager

At The Influence Agency, we bring brands to life through 360° digital marketing elevation, uniting influencer marketing, social media, paid media, SEO, content strategy, email marketing, web services and more, all under one roof. Our integrated approach means our team members don’t just execute tasks — they own a meaningful piece of a broader, holistic marketing strategy that drives real business outcomes for exciting brands across Canada and beyond.

Rooted in creativity and performance‑focused execution, our award‑winning team develops digital experiences designed to captivate, convert, and grow. We’re always looking for driven team members who thrive on pushing boundaries, trying new approaches, and elevating brand stories in ways that make a real difference.

We’re looking for a strategic, autonomous, and client‑focused Senior Client Success Manager (CSM) to join our team! At our agency, Senior CSMs are responsible for account management, strategic input, client relationship management, and reporting on a variety of creative campaigns, including influencer marketing and user‑generated content.

Personal Characteristics

• Cares greatly about their clients, coworkers, and self
• Highly empathetic, positive, respectful and competitive
• Open‑minded, curious, inclusive and trustworthy
• Hard‑working, prompt, organized, effective, detailed, and has meticulous follow‑up
• A passion for learning and improving
• A natural problem solver that identifies solutions
• Sense of humour
• Ability to think quickly and learn fast
• Is a team player but also knows how to work independently

• Able to work closely across departments to execute programs with multiple monthly recurring services
• Expert in all things Influencer Marketing, Social Media, UGC, and Branded Content/Creative Services best practices, with an ability to educate and advise clients
• Expertise in end‑to‑end social media strategy, from planning and content strategy to content creation, leveraging trends to produce thumb‑stopping content
• Impeccable organizational skills with a proactive approach to staying ahead of client communications, influencer campaign management, and service‑driven project workflows
• Excellent analytical skills and leverage data, metrics, analytics and consumer behaviour trends to drive actionable insights and recommendations
• Can manage budgets and campaigns across all digital channels to drive strong return on investment and efficient customer acquisition cost
• Excellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience.
• Baseline knowledge of SEM services (paid media, SEO, web development, CRO) is considered an asset

• 4+ years of account/client management experience in the marketing or PR space
• 3+ years of experience coordinating and executing influencer marketing and social media campaigns end‑to‑end
• 1+ year of sales experience in some capacity is an asset
• Marketing agency experience is strongly preferred

The ebbs and flows of work at an agency mean your role will be rich with variety. The right candidate will embrace the diversity of this environment and view it as an opportunity to learn and try new things.

As a Senior CSM, your core responsibilities will be:

• Strategic Execution & Program Management (Social Media, Paid Social, UGC & Influencer Marketing)
• Oversee multi‑service campaigns, ensuring seamless integration of Influencer Marketing, Social, and Branded Content strategies to achieve client goals
• Coordinate with internal teams, providing supporting departments to ensure tasks are being completed in a timely manner
• Hold regular meetings, discussions, and brainstorms with different teams to optimize campaigns and hit KPIs

• Client Leadership & Reporting
• Build and nurture strong client relationships, fostering trust and positioning yourself as a strategic partner
• Proactively identify and solve client challenges, leading with expertise and confidence
• Lead client reporting meetings, effectively communicating data‑driven insights and strategic recommendations
• Confidently…