Specialist in Franchise Onboarding & Support

Drive franchise success at Mastercard as a Senior Specialist in Franchise Growth & Enablement. Focus on onboarding processes and improve client relationships using data insights.

This role engages a highly motivated individual to lead onboarding initiatives and manage relationships within the Franchise Growth & Enablement team. You'll collaborate with internal stakeholders, enhance registration frameworks, and document processes to better serve customers. Emphasizing a data-driven approach, you will analyze trends and support strategic enhancements.

Key Responsibilities:

• Collaborate on an effective registration framework

• Manage accurate registrations across programs

• Serve as an expert for customer registration efforts

• Create process documentation and training materials

• Participate in UAT and report metrics to management

Requirements:

• Bachelor’s degree required

• Self-driven with strong analytical skills

• Excellent communication skills in business English

• Experience in high-paced environments

• Results-focused with attention to detail

Enhance Mastercard’s global franchise operations through effective onboarding and relationship management.
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