Sr. Officer, Stewardship & Operations

Impact Starts at UNICEF Canada

Join Senior Officer, Stewardship & Operations – a strategic stewardship and operations professional ready to enhance donor experiences and make a lasting impact through thoughtful engagement.

Position Title: Senior Officer, Stewardship & Operations

Employment Type: Full‑time, fixed term contract (12 months)

Reports to: VP, Development

Direct Reports: N/A

Salary Range: $56,000 – $61,000 annually with benefits and 3 weeks paid vacation

Work Location: Toronto

Work Environment: Fixed‑hybrid model – attend the office at least 2 days per week (Tuesday & Wednesday).

As a key member of the Development team, you will lead the behind‑the‑scenes project management of high‑value donor recognition, customized impact reporting, bespoke communications planning and operational activities to support stewardship and engagement objectives.

Primary focus will be on content creation, reporting and operations that support the engagement and retention of high‑value donors, partners and prospects.

• Initiate and maintain stewardship plans for major, corporate and community donors
• Liaise with internal and global teams to deliver high‑quality stewardship activities and external communications
• Coordinate and draft quarterly Women Unlimited communications updates, spontaneous stewardship, attend monthly working group meetings and lead annual impact reporting
• Create compelling donor materials, combining writing and design skills to develop visually engaging impact reports, stewardship and communication pieces
• Stay current with design tools and content trends to produce high‑impact reports and storytelling assets
• Lead and execute mailings (annual reports, holiday messages, pledge payment reminders, thank‑you letters) and custom impact report distribution with video content and messaging as appropriate
• Manage centralization of stewardship content, reporting and communication resources for the Development Team
• Identify meaningful communication opportunities for supporters that support fundraising initiatives or organizational priorities
• Develop templates, content and collateral for ongoing stewardship activities
• Maintain up‑to‑date knowledge of UNICEF’s work, leadership and content resources and industry best practices in communications and stewardship
• Support donor stewardship events and activities as needed

• Identify opportunities to evolve stewardship, reporting and communication processes and resources to continually improve donor/partner satisfaction
• Work with Communications to recognize and profile high‑value donors and partners through various channels aligned with donor interests and UNICEF moments
• Lead stewardship planning and recognition initiatives for Women Unlimited member engagement and retention, leveraging key moments to promote the fund
• Support relationship managers with insights and recommendations for best practices to cultivate, recognize, engage and retain partners/donors
• Identify process improvements and efficiencies and collaborate across internal teams to implement while ensuring fundraising activities and operational requirements align with business rules

• Create and implement cross‑functional project plans, work‑back schedules, tracking and tools (e.g., Asana) to support timely delivery of stewardship and reporting requirements
• Maintain strong relationships with relationship/partnership managers and collaborative partners to facilitate timely creation and delivery of stewardship materials
• Monitor and prompt key stewardship and engagement activities to ensure key milestones such as timely thank‑you letters and reporting are achieved
• Support UNICEF Canada’s giving circles with quarterly update communications and planning of annual granting and reporting symposium for Women Unlimited (in person, virtual, hybrid)
• Manage documentation and maintain up‑to‑date records in CRM and SharePoint around gift renewal, pledge payments, gift agreements and invoice administration
• Conduct regular reviews of stewardship requirements with team members and adjust plans as…