Volunteer Services Administrative Assistant

Volunteer Services Department Onsite Part‑time, 6‑month Contract Level 5 Volunteer Services Administrative Assistant

Requisition Number: PC-

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide life‑changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals.

We offer 24/7 crisis shelter transitional housing options on‑site and, in the community, health and well‑being support, training and skill development, and ongoing care once youth move into the community. For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love.

Since 1982, Covenant House has supported more than 100,000 young people.

The Volunteer Services Administrative Assistant supports the day‑to‑day operations of the Volunteer & Mentorship Department within a mission‑driven, non‑profit organization. This role ensures efficient processes, accurate administration, and a positive mentor and volunteer experience while upholding the organization’s values and commitment to community impact.

• Providing necessary information for all volunteer/mentor candidates’ inquiries as needed
• Scheduling and confirming appointments, interviews and starting dates with volunteers/mentors
• Assisting in conducting interviews for volunteers/mentors
• Complete reference checks for successful candidates
• Prepare volunteer confirmation/mentor acceptance letters for successful candidates

• Registering volunteers for mandatory training courses (DUNK, Armatus, and BeThere Mental Health training) and following up to ensure completion
• Monitoring volunteer/mentor mandatory annual trainings and repeat police checks
• Tracking progress of new volunteers/mentors throughout the onboarding/recruitment process
• Following up with candidates on pending documents and training to ensure files are completed for auditing
• Sending three‑month probation questionnaires and gathering feedback for volunteers
• Conducting surveys twice a year to receive feedback and ensure satisfaction
• Assisting with organization and facilitation of events for volunteers, holiday events, and National Volunteer Week activities
• Sending Get Well/Sympathy cards for volunteers as required
• Supporting social media posting needs

• Maintain and update the Volunteer and Mentor information in the database
• Maintain and update information on police check dates
• Record and maintain volunteers’ electronic files
• Ensure confidentiality of participants’ information
• Additional duties as required

• Post‑secondary diploma in a related field considered an asset
• Minimum two years of experience
• Knowledge of Microsoft Office
• Strong problem‑solving skills
• Strong written and oral communication skills
• Excellent interpersonal skills
• Ability to work a flexible schedule as required

• Meaningful work.
• Competitive compensation.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2

SLGBTQIA+ people, and people with disabilities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.