Stewardship and Database Coordinator Job Toronto area,Ontario Canada,Non-Profit & Social Impact

Stewardship and Database Coordinator

OVERVIEW

Reporting to the Manager, Communications & Stewardship, this position employs best practices to support the integrity and quality of Fund Development processes. This role engages high standards of communication in relation to stewardship of donors, and will support the Fund Development Team with customized reports and analysis for data-driven decision-making.

This role will start as a full-time contract with the opportunity for permanent employment with Moorelands Kids.

KEY RESPONSIBILITIES Database Management:

Responsible for data entry of donations and processing all payment methods

Manage data quality that involves data cleansing processes

Ensure New and Monthly Donors are stewarded with attention to relationship building

Create and provide timely thank you letters and receipts

Ensure batches and tax receipts are coordinated diligently and accurately

Create queries and key reports for donor stewardship and donor management

Conduct database prospect research

Update CRM Actions to track funding Final date to receive applicationss and reports

Utilize external ticketing systems such as Eventbrite or Ticket Tailor for events

Provide support in all Annual Campaign activities

Evaluate current processes to identify opportunities for efficiencies and update SOP

Other duties as assigned

KEY RESPONSIBILITIES Stewardship:

Ensure effective communication in a timely manner to recognize donors by phone

Work with the Manager, Communications & Stewardship to craft tax receipt letters, and other communications, as needed

Effectively steward donors and track these interactions in CRM

Identify major donor prospects and track exceptional gifts

Maintain and update New and Monthly Donor Journey workflow to improve and track retention

Develop new strategies for donor acquisition and how to track conversion rates

Manage donor recognition for various segmentation such as the Annual Report

Support the Fund Development team in cultivating and stewarding external relationships

KEY RESPONSIBILITIES Reporting and Analysis:

Generate customized reports for fundraising regarding trends, patterns and campaign performance to support the Fund Development and Communications team

Responsible for monthly reconciliation reports and annual audit

Support communications in tracking and organizing data analytics for social media and website

Qualifications:

Experience in the not for profit sector or charitable sector

Minimum of 3 years of experience working in Fund Development with knowledge of CRMs such as Donor Perfect or Raisers Edge
Excellent grasp of fundraising best practices in relation to donation processing and tax receipts
Strong verbal and written communication skills with the ability to represent Moorelands Kids in a friendly and professional manner while stewarding individual donors and funding partners
Proficient analytical abilities for compiling reports
Ability to work independently and as part of a team in a professional and collaborative manner
Effective problem-solving skills
Strong organizational and time management skills, with excellent attention to detail
Post-secondary education in a related field, or equivalent experience
Ability to maintain confidentiality and demonstrate a positive work ethic

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