Drop-In Program Supervisor

JOB POSTING

Position Title:

Drop-In Program Supervisor

Employment Type:

12-Month Contract, Full-time Annual Salary: $66,000

Location:

40 Teesdale Place, Scarborough, ON Warden Woods Community Center

Warden Woods Community Centre is a neighbourhood centre, empowering neighbours to work together to meet local challenges and create shared approaches to building community. We have been working collaboratively to support the needs and interests of local communities in Southwest Scarborough since 1970. As a multi-service charitable organization, we provide essential supports like assisted living, daycare and meal programs, while also supporting caring, compassionate, just and interdependent community life for all.

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Reporting to the Director of Drop-In & Shelter in Community (or designate), the Drop-In Program Supervisor is responsible for ensuring the development and implementation of appropriate Drop-In, Support and Intervention services for community members, including but not limited to those living in or at risk or living in poverty within Warden Woods communities, and particularly in the Teesdale community.

The Supervisor will supervise front line staff members (1-5+ FTE) and volunteer/student teams connected to the Teesdale Drop-In and other Community Development & Food Security initiatives as relevant.

• Lead daily operations year-round of the Drop-In Program at Teesdale, ensuring appropriate staffing levels and adherence to relevant policies, procedures and practices across staff, volunteer and student positions
• Provide direct supervision to front-line staff members
• Participate in the hiring, scheduling, and supervision of program staff and volunteers.
• Develop and implement Drop-In programs and services that are relevant, and that address the needs and interests of residents/community members
• Support Drop-In participants, collectively and individually, by linking them with appropriate resources, programs, services, and opportunities
• Work to establish and maintain a peaceful, collaborative and inclusive community environment, leading de-escalation and conflict management efforts
• Coordinate purchase and distribution of food and other resources
• Develop, promote, and support organizational events year-round
• Build, extend and maintain effective relationships with community and organizational partners
• Lead outreach efforts within the local community to ensure community members are aware of and integrated with our offerings
• Recognize issues of safety, security, and struggle within the local neighbourhood, pursue and support positive community development initiatives in partnership with community members
• Support crisis prevention, de-escalation, and emergency response using a trauma informed approach
• Suggest and develop new program, service and support ideas to increase organizational impact, working with and for community members
• Collect and report on program statistics and activities, promptly and as required
• Solicit and respond to feedback and complaints about our program
• Track program expenses and resources accurately and consistently
• Represent Warden Woods community centre through networking relationships with community partners relevant to community members affected by poverty, homelessness, inadequate access to food and housing, mental health challenges, substance use and other factors
• Attend cross-departmental and organizational meetings and events, and contribute to building a healthy, productive, and responsive workplace
• Other duties as assigned

• At least 3 years of front-line work in a related environment (Drop-In, Social Recreation, Anti-Poverty programs and services)
• At least 2 years in a leadership position (Coordinator, Supervisor, Lead, etc.) in a related environment
• Strong commitment to the values of Drop-In and Food Security work among lowincome community members (accessibility, non-judgement, self-determination, harm reduction, housing and food justice, advocacy, etc.)
• Post secondary education in social service work, community services or similar is an asset
• Demonstrated ability to develop and implement high-quality programs and services that are…