Gifts Processing Manager

• Manage end-to-end processing of offline gifts, including cheques, wire transfers, share donations, cash gifts, corporate and foundation gifts, and third-party submissions
• Oversee donor record accuracy and gift batch completeness in the CRM
• Ensure proper coding, documentation, and the entire tax receipting process
• Support reconciliation and data quality for online donations
• Serve as primary point of contact for external data-entry partner KCK
• Oversee daily operations, performance standards, and service-level expectations
• Conduct audits to maintain accuracy and compliance
• Maintain and update standard operating procedures
• Support new systems, integrations, and automation initiatives
• Coordinate with Finance on reconciliation and reporting
• Support Donor Relations with acknowledgements and stewardship
• Assist fundraising teams with gift coding and donor inquiries
• Lead hiring and development of team members
• Oversee workload distribution and timely processing of gifts
• Conduct check-ins, performance evaluations, and training
• Manage resources and budget accountability
• Recommend policy and workflow changes
• Collaborate with Fundraising Systems colleagues to ensure clean, usable data

• Education or training in Fundraising, gift processing, or a combination of training and relevant experience
• Strong interpersonal and communication skills; ability to build relationships with diverse donors
• Detail-oriented and organized
• Capable of managing multiple projects simultaneously
• Experience with Raiser’s Edge / RE NXT or similar CRM
• Familiarity with philanthropic environments or nonprofit fundraising best practices
• Proficient in English
• Must be legally authorized to work in Canada
• Ability to work Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
• Commitment to MSF’s humanitarian principles and values
• Planning, organizing, teamwork, cooperation, and cross-cultural awareness competencies

Demonstrates expertise in managing end-to-end gift processing, ensuring donor record accuracy, and maintaining compliance within philanthropic environments. Proficient in utilizing CRM systems like Raiser’s Edge to support fundraising operations and donor relations.

• Gift Processing Management
• Raiser’s Edge / RE NXT Experience
• Donor Record Accuracy
• Interpersonal Communication Skills
• Philanthropic Environment Familiarity

• Gift Processing
• Data Quality Management
• Tax Receipting
• Reconciliation
• Audit Conducting
• Standard Operating Procedures Maintenance
• Budget Accountability
• Workflow Recommendations
• Project Management
• Team Development

• Detail-Oriented
• Organized
• Relationship Building
• Cross-Cultural Awareness
• Teamwork

• Nonprofit Fundraising
• Philanthropic Best Practices
• Humanitarian Principles
• Donor Relations
• Service-Level Expectations

• CRM Systems
• Data Entry Software
• Fundraising Systems