Server, Clockwork; Part-Time

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Join us in creating our next chapter with your story.

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.

• To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards
• To consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations
• To clear all dishes, deliver meals and to present bills in a professional and discreet manner
• To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way
• To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
• To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
• To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
• To understand each work section and all side duties that are be assigned to you
• Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
• To fully understand and follow the hotel’s recycling program and procedures
• Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
• To express your concerns, suggestions or…