Outlets Supervisor

Salary Range: $54,000.00 To $57,000.00 Annually

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton's, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengths our teams, drives innovation and enables us to achieve our vision while creating opportunities for everyone to thrive.

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels , we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• RRSP / Deferred Profit-Sharing Plan
• Onsite Gym/Pool
• Hotel Discounts at IHG and Easton’s Group of Hotels properties.

Assists in overseeing the daily operations of the restaurant and bar, ensuring high standards of food quality, service, cleanliness, and guest satisfaction. The role supports the team in delivering an exceptional dining experience while helping to maximize food and beverage revenue and profitability.

• High school diploma or equivalent required; post-secondary education in Hospitality, Food & Beverage Management, or a related field is an asset.
• Minimum 2-3 years of supervisory experience in a full-service restaurant, hotel, resort, or high-volume food and beverage operation.
• Previous experience in a large hotel or high-volume property with multiple outlets is strongly preferred.
• Proven ability to lead, coach, and motivate a diverse team in a fast-paced environment.
• Strong knowledge of restaurant, bar, and food and beverage operations, including service standards, guest recovery, cash handling, and food safety.
• Demonstrated ability to manage multiple priorities and remain calm and effective during high-volume periods.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to work flexible shifts, including evenings, weekends, holidays, and during periods of high occupancy.
• Smart Serve certification and/or other alcohol awareness certification required, as applicable.
• Food Handler certification or valid food safety certification required as applicable by local or provincial regulations.

• Supervise and coordinate the daily operations of the restaurant and bar in a high-volume hotel environment
  , ensuring smooth and efficient service at all times.
• Lead, train, coach, and schedule employees to ensure appropriate staffing levels and operational coverage based on occupancy, business levels, and forecasted demand.
• Monitor employee performance and provide ongoing feedback, coaching, and corrective action when required. Escalate significant operational or employee concerns to management.
• Ensure consistent delivery of high-quality food and beverage service while maintaining established hotel and brand standards.
• Respond promptly and professionally to guest requests, concerns, and complaints. Take appropriate action and provide service recovery in accordance…