Private Dining Sales & Operations Manager - Fine Dining Job Toronto area,Ontario Canada,Restaurant/Food Service

Manage the private dining process from initial inquiry through planning, execution, and post-event follow-up.
Generate new and repeat private dining, corporate event, social event, banquet, and catering business while building relationships with existing clients.
Actively manage the sales pipeline, including inquiries, prospects, tentative bookings, confirmed events, and future business opportunities.
Respond promptly and professionally to private dining inquiries by phone and email, providing menus, availability, event options, and recommendations.
Build relationships with corporate clients, local businesses, community contacts, and social clients to generate new and repeat business.
Work closely with regional sales leadership to identify opportunities, develop accounts, and increase private dining revenue.
Coordinate menus, beverage selections, guest counts, timelines, special requests, and event logistics.
Maintain event contracts, function details, client correspondence, and event documentation through Tripleseat and applicable restaurant systems.
Ensure restaurant management, culinary teams, and service teams have complete and accurate information for every event.
Lead or support private dining events on-site, greeting hosts and ensuring service, timing, food quality, and guest experience meet expectations.
Follow up with clients after events to gather feedback, strengthen relationships, and encourage repeat business.
Maintain accurate guest and account information within event booking and reservation systems and produce event and sales reports as required.
Support the General Manager and Assistant General Manager with daily restaurant operations and front-of-house leadership.
Maintain a strong presence on the restaurant floor during service, supporting hosts, servers, bartenders, and other front-of-house team members.
Coach, train, and develop employees while reinforcing service standards, accountability, and performance expectations.
Assist with interviewing, onboarding, scheduling, and ongoing employee development.
Ensure established standards for food, beverage, hospitality, cleanliness, sanitation, safety, and restaurant presentation are consistently maintained.
Resolve guest concerns professionally and proactively.
Identify opportunities to strengthen guest loyalty, increase restaurant sales, and improve the overall dining and event experience.
Support opening, closing, and manager-on-duty responsibilities as required.
Collaborate closely with culinary and restaurant leadership to ensure strong communication and consistent execution across regular service and private events.

Requirements

Minimum three to five years of restaurant management and event coordination experience within a fine dining or upscale restaurant environment.
Strong background in front-of-house restaurant operations with exposure to private dining, event sales, banquets, catering, or restaurant events.
Demonstrated ability to build guest and client relationships and contribute to new and repeat business.
Proven ability to lead front-of-house teams and maintain high standards within a busy restaurant environment.
Strong understanding of elevated food, beverage, and service standards.
Experience coordinating corporate events, celebrations, private parties, dinners, receptions, and other hospitality events.
Excellent client relationship, communication, and interpersonal skills.
Highly organized with the ability to manage multiple events, deadlines, guest requests, and operational priorities simultaneously.
Strong attention to detail and the ability to translate event requirements into clear operational plans.
Confident leadership presence with the ability to coach and support restaurant teams.
Comfortable working in a fast-paced,…