Supervisor - Queen's Cross Food Hall Job Toronto area,Ontario Canada,Restaurant/Food Service

Company Description

A sprawling food hall located at , explore 16 chef-driven food stalls, including a vibrant café and bar, and a rotating selection of local pop-ups offering a taste of Toronto’s diverse culinary scene.

What’s in it for you?

Gratuities

Comprehensive health, dental, and vision benefits, including enhanced mental health coverage

Discounted gym membership

Access to our Employee Assistance Program for confidential support

50% dining discount at all O&B restaurants for you and up to three guests

Employee Referral Program

Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Joining us means you will be part of an extraordinary and exciting company! You’re a key team player reporting to the Manager and working closely with the restaurant leadership team. As a Supervisor, you are an important leader on the floor and play a hands-on role in creating an exceptional guest experience. You’ll bring professional, enthusiastic leadership each day, support and develop our team, and help ensure our restaurant operates to O&B standards.

You’ll have the opportunity to learn and apply our sought-after systems and procedures while working closely with both FOH and BOH teams. You’ll lead by example, create an environment where our team can thrive, and help set our restaurant apart while maintaining a warm, welcoming and rave-worthy guest experience!

THE DAY TO DAY:

Ensure a guest-first approach is being demonstrated by all team members

Lead by example and consistently demonstrate O&B values, standards, and points of detail

Support the Manager in overseeing the day-to-day operation of the restaurant and/or assigned outlet

Regularly monitor and maintain O&B points of technical service and points of detail

Build and maintain positive relationships with guests, team members, and restaurant leadership

Create memorable guest experiences by anticipating guest needs, responding to feedback, and resolving service concerns with professionalism

Support the team in creating a culture that revolves around the experience and enjoyment of food and beverage

Assist with pre-shift briefings and ensure the team is prepared for each service, event, or function

Monitor service throughout the shift and provide coaching, direction, and support to team members as required

Support the Manager in ensuring appropriate staffing levels and efficient deployment of team members throughout service

Follow and reinforce bar, beverage, wine, cash, and other control procedures

Ensure all service and operational procedures are being followed consistently

Assist with training and onboarding new team members and provide ongoing coaching and feedback

Use strong conflict-resolution and problem-solving skills to address team and guest concerns appropriately

Escalate employee performance, attendance, guest, or operational concerns to the Manager when appropriate

Ensure accurate and timely completion of required operational paperwork and documentation

Monitor the restaurant during service to ensure cleanliness, organization, safety, and overall presentation meet O&B standards

Assist in maintaining Health & Safety standards and ensure team members are following applicable policies and procedures

Communicate effectively with both FOH and BOH teams to ensure a smooth and successful service

Actively seek opportunities to improve service, team productivity, and the overall guest experience

Promote a positive, respectful, and inclusive work environment

Support the Manager and leadership team in executing restaurant initiatives, promotions, and company programs

Demonstrate high personal integrity, business ethics, and professionalism at all times

Take every opportunity to promote the…