Alo Restaurant - Fine Dining Host

Alo Restaurant is seeking an experienced Host to join our team at our flagship fine dining restaurant.

The Alo Food Group creates and operates restaurants of regard in Toronto. Since the opening of Alo -- our fine-dining flagship -- in 2015, we have aimed to make luxuries approachable while elevating time-honoured favourites. We offer our guests a continuing relationship in venues where the deliciousness of the food is met by a passion for hospitality. Along with Alo, our portfolio of restaurants includes Aloette Spadina (2017);
Alobar Yorkville (2018);
Salon (2019), an intimate space for private dining;
Aloette Go (2021), a take-out-and-delivery-optimized version of the original;
Alobar Downtown (2023) and Aloette Bay (2024).

The ideal candidate in this role has unquestionable hospitality, a passion for all things food and beverage, and the ability to focus in a fast paced environment.

Hosts are to provide a warm and welcoming atmosphere to guests upon their arrival y display a calm, smooth momentum in both busy and slow times. Hosts must be able to multitask with charm, confidence, and professionalism. It is imperative that the host team work in tandem with floor staff to ensure that tables are seated properly, reservations are managed well, and that guests do not have excessive waits for their tables.

The following duties are expected of our Hosts at Alo:

• Ensuring menus and menus covers are kept in good condition
• Ensuring that reservation requests are handled appropriately and that waitlist slots are filled whenever possible
• Keeping the floorplan up to date throughout service hours and ensuring that the team is taking a proactive approach to managing incoming reservations
• Cleaning and restocking washrooms
• Cleaning and organizing the front entryway, windexing the door, keeping the coat check well organized
• Answering the phone, returning voicemail messages
• Monitoring the inquiries inbox for last minute reservation requests and changes
• Guiding guests through the restaurant to their tables
• Communicating with all floor staff and management about table turn times and floor plan changes if necessary
• Maintaining a calm, warm demeanor during both busy and slow times
• Communicating with service staff in regards to celebrations, allergies, and notes on reservations.
• Gathering information about guests ahead of their reservations

Hosts are a guest's first impression of the restaurant. Guests are the host team’s first priority when they walk through the door. Hosts are the integral bridge between the guest and floor staff.