Sales and Marketing Operations Manager Job Toronto area,Ontario Canada,Sales

About the Role

Tap Mango is seeking a highly motivated Sales and Marketing Operations Manager to bring structure, consistency, and leverage to our growing revenue organization. As we continue to scale our mid-market and multi-location sales motion, this role will play a critical part in how we sell, how we train, and how our teams perform.

This is a build-and-fix role, ideal for someone who thrives in fast-growing environments and enjoys turning complexity into clarity. You’ll work cross-functionally to ensure our sellers have the right processes, messaging, tools, and training to win.

This position is hybrid (Toronto) 2 days in our office located at Yonge and Sheppard.

Role Summary

We’re hiring a Sales and Marketing Operations Manager to build the systems, content, and playbooks that make our revenue team faster, smarter, and more effective. This role sits at the intersection of Sales, Marketing, and Rev Ops and owns how our CRM, collateral, digital GTM, and sales processes work together to drive overall revenue.

Key Responsibilities

Own and optimize CRM setup to improve funnel visibility, reporting, and sales execution

Build sales collateral by vertical, including case studies, branded demos, ROI calculators, and pitch assets

Create and manage prospect email journeys and nurture sequences within the CRM

Develop white papers, clickable assets, and educational content to support the sales cycle

Improve and manage the sales tech stack to enable more seamless pipeline and deal management

Own the social and digital outreach including Meta, Linkedin, landing page creation, and search optimization to power and accelerate demand generation.

Devise targeted campaigns to assist with sales outreach to mid market QSRs and targeted retail merchants.

Create industry-specific sales playbooks and loyalty success frameworks using CLMP training and vertical expertise

Enable the revenue team to consult more effectively with prospects and clients

What Success Looks Like

Clear, accurate pipeline data and funnel reporting

Sales reps armed with the right content at the right time

Stronger, more consistent sales narratives by industry

Increased lead flow

Enhanced upmarket pipeline creation

Faster ramp time and higher close rates across the revenue team

What We’re Looking For

3-5+ years of experience in Sales Operations, Marketing Operations, Revenue Operations, Sales Enablement, or a closely related role

Strong hands-on experience owning and optimizing a CRM (e.g. Hub Spot, Salesforce), including reporting, automation, and lifecycle management

Proven ability to build sales enablement assets such as pitch decks, case studies, ROI calculators, playbooks, and vertical-specific messaging

Experience creating and managing email journeys, nurture campaigns, and outbound support within a CRM or marketing automation platform

Solid understanding of sales tech stacks and how tools work together across the funnel (CRM, email, data, enablement, analytics)

Comfortable owning digital GTM initiatives including paid social, Linked In, landing pages, and basic search optimization

Experience partnering closely with Sales teams and translating real sales needs into tools, content, and processes that actually get used

Strong project management skills with the ability to juggle multiple initiatives and move from strategy to execution quickly

Clear, practical communicator who can align Sales, Marketing, and Rev Ops around shared goals

Bonus: experience in QSR, retail, loyalty, or verticalized B2B SaaS environments

About Tap Mango

At Tap Mango, we provide companies with one of the highest-quality customer engagement platforms on the market. We power thousands of merchants across Canada, the US, and Europe—and we’re just getting started.

Our mission is to help businesses:

• Retain customers

• Upsell to existing customers

• Acquire new customers

We do this through a robust loyalty and marketing platform that combines customized consumer-facing technology, intuitive merchant tools, and smart automation—designed to enhance the customer experience and drive measurable growth.

Why Join Our Team?

Tap Mango is redefining how multi-location businesses engage their customers. You’ll…


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