Sales Consultant

** WHO WE ARE
** Home Equity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

** OUR VALUES, OUR PASSION
** At Home Equity Bank, our values drive and inspire our actions with our customers, our partners and each other.
* Customer-Focused. Passionate Advocates
* Courage to Act. Do the Right Thing
* One Team. One Vision
* Think Long-Term. Ever-Evolving
* Be Exceptional. Inspire Greatness
*
* POSITION SUMMARY:

** This role is primarily responsible to make outbound telephone calls to prospective clients who have inquired to receive some information about our solutions. The incumbent will also handle inbound calls with the same purpose. The objective will be to qualify clients and book telephone meetings for Home Equity Banks’s Inside Sales Team.

The Sales Consultant will be required to answer client questions as well as present Home Equity Bank’s product solutions to help meet their needs. This is a fast-paced environment ideal for individuals who work well with targets and are seeking a challenge.
** MAJOR ELEMENTS OF

THE ROLE:

*** Making outbound calls to prospective clients who have already reached out for some information
* Handling inbound calls for prospective clients who are reaching out for information
* Deliver prepared sales talk that describes our products in order to persuade potential customers to book a meeting with our Inside Sales Team
* Explain Home Equity Bank products, overcome objections and answer client questions
* Obtain customer information such as name, address, and secured debt and enter the information online
* Adjust sales scripts to better target the needs and interests of specific individuals
* Telephone or correspond to inquiries from customers Schedule appointments with the Inside Sales Team for customers.
** SKILLS AND EXPERIENCE

REQUIRED:

*** Post-Secondary education or equivalent experience.
* Progressive customer service or Tele-sales experience
* Ability to type 40 words per minute
* Flexibility to work between 8am - 8pm (EST) Monday to Friday
* Ability to work on weekends shifts is mandatory – full or part-time hours
* Proficient with Word, Outlook, Excel
* Experience and comfortable gathering sensitive information from clients regarding their financial situation
* Tech savvy- experience with Salesforce is an asset
* Detail oriented
* Comfortable working with targets and achieving them
* French languages capability is an asset
** Attributes
* * Our successful candidate:  
* Is a results’ oriented individual;
* Knows how to manage time-sensitive information;
* Is well organized;
* Is detailed oriented;
* Has excellent interpersonal and communication skills;
* Thrives on variety and continuous improvement;
* Demonstrates solid problem-solving skills and good judgment;
* Has good communication and conflict management skills; and
* Is equally comfortable working on their own as well as being a contributing member of a collaborative team
** WORKING CONDITIONS UNIQUE TO JOB
*** Hybrid work environment
** Great Environment
** Home Equity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
** A Dynamic Culture – With People at the Centre
** We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures , the Globe and Mail's Report on Business:
Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage…