Account Manager

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever‑changing environments in a fast‑paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

This position is located in Toronto, Canada.

The Account Manager is responsible for the generation of new business sales and profits (P&L) in a specific territory. Commits to an annual sales plan, writes specific objectives, and forecasts orders, and expected revenue on a monthly basis. The Account Manager must develop excellent product knowledge and an awareness of market conditions. Must report on his/her activities weekly and must represent the company in keeping with the highest standards of business ethics and professionalism.

The Account Manager is responsible for communicating with management any ideas, market trends or competitive activities.

• Attain or exceed yearly revenue and profit quotas for region of responsibility.
• Monitoring & reporting about sales activity, market & competitor's situation
• Scheduled personalized sales demonstrations to Customers in the Fields of Business of Visualization, Surgical Ophthalmology and Surgical Oncology market in region of responsibility. Customers include but are not limited to Surgeons (Ophthalmology, Neuro, ENT, P+R, Spine, Gyn, Dental, General) and Oncologists as well as all training on applications and In servicing relevant hospital and clinic staff.
• Educate and follow up the Surgeons and staff members on the operation, utilization and applications of our product to insure overall customer satisfaction.
• Establish/ maintain good relationships with customers and accounts.
• Develop and implement creative and profitable marketing approaches to the individual demands of the representative’s region.
• Be responsible and assist in market introductions and launches of new products planning
• Maintain, analyze and utilize territory records and other information to efficiently organize, plan, execute and measure results. Including SOM, CRM, AR and DSO.
• Provide timely, accurate, and constructive written and oral communications to management regarding expected sales planned monthly activity.
• Develop and implement synergy opportunities among other Zeiss team members, companies, Carl Zeiss field service and other corporate partners when such programs arise.
• All paperwork and other requested information should be furnished in a complete and timely manner.
• Assist / advise the local sales administration personnel when necessary on all matters pertaining to processing of customer orders, deliveries, etc.
• Review pending service jobs together with the Service team and offering any assistance that may be required in their execution
• The position requires the ability to continuously adapt to change and to represent the company as per the strategy implemented by the management including participation in training sessions and keeping updated on technology changes.
• A good working relationship with colleagues, service and office personnel is vital.
• Maintain currency of, and adhere to applicable Company and ISO 9001 processes and procedures.
• Abide by provincial and federal employment laws.
• Prioritizes inquiries and requests while troubleshooting conflicts; ensures adequate focus‑time towards company objectives.

• Four (4) years Bachelor’s degree in a business related discipline or equivalent industry experience.
• Four to six (4-6) years sales experience or related field.
• Minimum of 5 years of Strategic and Key/Strategic Account Management and Experience.
• Minimum of 2 years of Surgical capital equipment…