Sr. Manager, Field Sales SFU GTA

Overview

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

As Senior Manager, Field Sales, you will report to the Director, Field Sales. You will oversee team performance, drive sales KPIs, and ensure customer satisfaction and operational excellence within the Single Family Unit (SFU) segment. Your role includes managing Door-to-Door Client Account Specialists and Area Managers to meet sales targets and implement new strategies. Strong cross-functional collaboration and advanced product and sales process knowledge are essential.

You will monitor metrics and provide coaching to support team success.

• Drive sales productivity and grow market share across the GTA Region
• Provide effective coaching and support for Field Sales Area Managers and frontline representatives.
• Develop and execute sales plans by utilizing targeted lead strategies to meet or surpass sales and revenue objectives.
• Ensure achievement of key business indicators by developing strategies focused on sales acquisition, effective territory coverage, Average Revenue Per Account, multi-product bundle sales, self-installation, employee retention, and service level excellence.
• Ensure that Sales Area Managers and Representatives understand their daily, weekly, and monthly objectives, and have a clear vision of the Business goals and objectives
• Ensure high level lead list compliance in Salesforce CRM tool and ensure 100 % Salesforce utilization by Client Account Specialists and Area Managers
• Confirm that all team members are well-versed in Rogers’ product offerings, branding, and current promotions. Validate all ongoing reporting of sales and other metrics as directed.
• Work closely with the Director, Field Sales to identify and address process gaps and barriers to sales performance.
• Ensure training completion, daily participation leading to high levels of product and sales knowledge

• Minimum of five years’ experience leading sales teams, ideally in a direct sales setting.
• A proven record of direct sales coaching and performance management in a leadership role.
• Experience in developing and executing effective sales strategies.
• Consistent achievement and surpassing of sales quotas through metrics-based management, coaching, and performance oversight.
• Excellent communication, presentation, and relationship-building skills.
• Post-secondary degree or diploma in a business-related field, or equivalent certification, is an asset.

• Full-time employment with Rogers Communications.
• Comprehensive training on Rogers products.
• Attractive compensation package, including base salary and commissions.
• Car allowance.
• Medical and dental benefits effective from day one of employment.
• Fifty percent discount on all Rogers Communications services.
• Access to multiple wealth-accumulation programs.
• Tablet and smartphone provided for business use.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you…