Customer Success Manager

Overview

Customer Success Manager (Toronto) n to apply for a role focused on supporting Canadian District Partners and ensuring educators derive continuous value from Magma.

Magma is one of the world’s fastest-growing edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress. We’re tackling one of the biggest challenges in global education: math underperformance. We’re expanding rapidly across the U.S. and Europe and are building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

• Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals
• Fantastic colleagues in a fun environment with great opportunities to learn
• Competitive remuneration & benefit package
• Annual company trip
• An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world

As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of Canadian District Partners and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma. Your primary mission is to onboard teachers, coaches, and school leaders and see through their long term success with Magma. You will be highly visible to schools and will communicate with district stakeholders including administrators, coaches, curriculum directors, and teachers.

With deep product knowledge and a customer-centric mindset, you will advise leaders on how to leverage Magma’s products and services to achieve their goals. You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students. You will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience, and you will align with Account Management, Product and Sales teams on a shared vision.

• Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact
• Understand each district’s unique needs and objectives as they pertain to their goals for Magma in the classroom
• Regularly communicate with customers to check on their satisfaction and provide assistance
• Guide new customers through the onboarding process to ensure a successful implementation
• Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services
• Strategize about low usage and at-risk accounts, working with Account Managers to ensure successful renewals
• Identify growth opportunities and work with Account Managers to expand customer accounts
• Encourage and support satisfied customers to become advocates, participating in case studies and testimonials
• Gather customer feedback and insights to inform product development and improvement
• Analyze customer data and usage patterns to identify trends and opportunities for improvement

• 2-5 years of work experience as a Customer Success Manager
• Previous work in ed tech and/or education
• Desire to work in a scale-up environment
• Proven track record of building and retaining strong relationships
• Self-led and goal oriented
• A curious mindset with a strong eagerness to learn and understand the product's technical aspects
• Proactive problem solving and strong organizational abilities
• Experience in using data and evidence to inform decision-making
• High-energy and strong interpersonal skills
• Confidence and ease when speaking to large groups of people
• Flexibility with working across timezones and willingness to travel

• You’ll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across Canada.
• Supportive, highly collaborative team environment.
• Open to new solutions and approaches; your ideas will be valuable to Magma’s growth.
• Visiting partner districts across Ontario and the country to see Magma in action and understand how the product impacts student learning.
• Opportunity to work on a meaningful mission with impact on education, society, and how children learn math across the world.

Salary: CA $90K - CA $100K

Location: Toronto

Note: we are an in-office first culture. This role will start as remote but will transition to four days per week in office once we open an office in Toronto

• Mid-Senior level

• Full-time

• Other

• E-Learning Providers

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