Specialist, Designated Beauty Advisor; DBA - Frederic Malle

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor (DBA) develops deep, long‑lasting relationships with customers that increase sales, service, and loyalty. The DBA is responsible for achieving the sales target of their assigned brand.

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with the entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, executing events, and providing assortment recommendations; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties as assigned

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; works with and through others in a team-oriented environment
• Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
• Flexible work schedule based on the needs of the customer, including nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission‑based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self‑confident, and self‑motivated
• Fully bilingual in French and English

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Hiring Range / Échelle salariale à l’embauche: $17.60–$29.25 (per hour / de l’heure). This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate’s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position.

Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate’s contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email  and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.