Inside Sales Representative

Drive sales and customer satisfaction with

A. M. Castle & Co. as an Inside Sales Representative in Toronto, Canada. Support customer relationships, process orders, and leverage your sales skills.

A. M. Castle & Co., a leader in the metals service center industry, seeks a motivated Inside Sales Representative. This role is crucial for servicing and up-selling to existing customers, responding to inquiries, processing orders, and maintaining pipeline metrics. Strong interpersonal skills and technical knowledge are essential to excel in this position.

Key Responsibilities:

• Achieve sales and opportunity pipeline metrics for revenue goals

• Service, up-sell, and cross-sell to existing customers

• Respond to customer inquiries via phone, fax, or email

• Initiate calls to progress sales opportunities effectively

• Investigate and resolve customer complaints diligently

Requirements:

• One year sales support experience with customer relationships

• Knowledge of sales techniques and processes

• Strong customer service orientation

• Problem-solving skills for innovative solutions

• Bilingual in English and French preferred

Excel in sales support and enhance customer relationships in the metals industry with

A. M. Castle & Co.
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