Practice Consultant

Entity: WELLSTAR Operations Ltd.

Position Title: Practice Consultant

Salary Range: $85,000 to $110,000 CAD per annum

Job Class: Full Time, Hybrid

Work Location: Toronto, ON or Vancouver, BC

WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR’s comprehensive range of products and solutions are designed to streamline care delivery, integrate fragmented healthcare systems more seamlessly, reduce provider burnout, and improve patient healthcare experiences and outcomes.

The Practice Consultant (PC) is an important role to help support enhance customer satisfaction and sales within a defined sales territory – fostering relationships with healthcare organizations and providers. Working closely with other team members, the PC will act as a reliable and knowledgeable point of contact for our customers and prospects. The job is focused on driving increased engagement with our suite of offerings and helping clinics become more efficient using services from WELL Health.

• Target key high value/strategic WELL Clinic EMR customers for in-person and remote account reviews.
• Following up with existing WELL Clinic customers to ensure full engagement with products they are using.
• Identify training gaps that could lead to suboptimal experience and deliver tips and tricks or coordinate a tailored training package.
• When new releases of Products are rolled out, the PC can assist in-market questions and help with adoption of new functionalities.
• Build out true referral network through relationship management with key OSCAR Pro customers.
• Look for upsell opportunities within the WELL Clinic customer base.
• Handling customer escalations outside of normal Case queue. Liaise with the Customer Success Team to resolve the issues.
• Liaise with different team members for any customer related issue and coordinate resources for timely resolution.
• Contribute to sales presentations with Sales Account Executive when required.
• Identify potential reference sites that Sales and Marketing could work with to further tell the WELL HEALTH story.

• Build strong relationships with customers/prospects through remote and in-person presence within the assigned territory.
• Target key customers for in-person account management activities, customer retention, upsell and referral generation opportunities.
• Provide how-to and tips & tricks support during onsite and remote visits with WELL clinic customers.
• Grow customers’ depth of understanding and utility of products by coordinating training on new and existing features.
• Identify possible opportunities for further adoption and integration of WELL Health products and services within current customers base.
• Support the roll out and adoption of new product initiatives to WELL Health’s existing customer base.
• Create customer advocates to assist in generating references and referrals.
• Reach out to customers through warm calling and customer referrals within territory.
• Work closely with the Sales Account Executive for strategy, competitive situation and direction of sales cycle.
• Update tracking systems with communications, conversations and correspondence with customers.
• Liaise with the Customer Success and Accounts Teams to handle customer relations.
• Be the prime account manager in the territory.

• Contribute to the organization’s positive image both internally and externally.
• Perform other duties consistent with the position, as reasonably directed by your manager.

• Thorough knowledge of the WELL HEALTH product and professional service lines. Requires extensive Oscar Pro EMR implementation and clinic workflow knowledge. Experience with other EMR systems is considered a strong asset.
• Demonstrates ability to improve customer satisfaction and drive customer loyalty.
• Consultative Sales focused mindset.
• A team player who is a self-starter, motivated and results oriented.
• Proven ability to effectively delegate, follow up and communicate with all levels of the organization.
• Demonstrates ability to manage…