Manager, Sales Operations – Inbound & Activation; Global

Job Description

Reporting to the Global Head of Sales Operations and Enablement, the Manager, Sales Operations – Inbound & Activation (Global) is responsible for designing and optimizing how inbound demand is converted into active, revenue‑generating clients across global markets.

• Develop and maintain key operational and performance reporting across inbound lead management and activation funnel performance (e.g., conversion rates, speed to contact, time to first deal)
• Leverage sales and marketing data to generate actionable insights that improve lead conversion and early customer engagement
• Define and optimize inbound and activation processes across lead intake, qualification, routing, onboarding, and activation
• Work collaboratively with Sales, Marketing, Product, Data, and Technology teams across regions to improve workflows, handoffs, and operational efficiency
• Improve inbound lead management processes, including lead routing, prioritization, and follow‑up, to ensure optimal pipeline conversion

• 5+ years of experience in Sales Operations, Revenue Operations, or related roles in fast‑paced environments
• Strong experience in inbound funnel management, lead conversion, or activation/onboarding optimization
• Experience working with CRM systems (e.g., Salesforce) and sales tools (e.g., Gong, 6sense, Zoom Info, etc.)
• Proven ability to lead cross‑functional initiatives and deliver outcomes without direct authority
• Strong analytical mindset with ability to translate data into actionable insights
• Outstanding communication and stakeholder management skills
• Experience working in global or multi‑regional environments is an asset
• Bachelor’s degree or equivalent practical experience
• Strong understanding of funnel metrics including lead conversion, response time, activation rates, and time‑to‑value
• Experience with BI and reporting tools (Looker, Tableau, Power BI)
• Ability to translate business requirements into scalable process and system solutions
• Strong organizational skills and attention to detail
• Proven ability to deliver results within tight deadlines
• High levels of self‑motivation, ownership, and continuous improvement mindset

The salary range for this position is $90,000.00 - $ CAD. Exact salary offered will be dependent on multiple factors including level of experience, job‑related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus and/or commission. As part of the compensation package, benefits are also offered for all full‑time roles and part‑time roles working a minimum of 24 hours a week.

This is an existing full‑time permanent position.