Account Manager

We are seeking a driven, relationship focused Account Manager to join our team. In this role, you will own and grow a portfolio of existing customers across our product suite. Your focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value. You will work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth.

This role is eligible for commission based on quarterly sales quota attainment.

Key Responsibilities

Account Management & Growth

• Proactively manage and grow a portfolio of customer accounts across our suite of products
• Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements
• Identify and execute cross sell opportunities by introducing complementary products and solutions, including offerings such as Payroll, Analytics, and other add on services
• Build trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goals

Strategic Account Planning

• Develop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicators
• Understand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutions
• Partner with customers to support long term adoption and success across the platform

Contract Management & Renewals

• Own the full lifecycle of customer renewals, contract modifications, and commercial discussions
• Manage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teams
• Ensure contract accuracy, compliance, and timely execution

Cross Functional Collaboration

• Partner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readiness
• Proactively identify and address churn risks while supporting retention and customer satisfaction efforts
• Assist with churn management processes when needed, including communication planning, contract reconciliation, and transition support

Sales Operations & Forecasting

• Maintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within Hub Spot or CRM platforms
• Provide regular forecasting and reporting related to quota attainment, pipeline health, renewal status, and at risk accounts
• Support sales leadership with insights, trends, and recommendations to improve retention and account growth strategies

• 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
• French language proficiency is a plus and would be beneficial when supporting our French-speaking customer base.
• Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.
• Proven success meeting and exceeding quotas through upselling and cross-selling.
• Experience with contract negotiations, renewals, and license model management.
• Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
• Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.
• Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
• Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.