National & Key Accounts Sales Manager

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

The National & Key Accounts Sales Manager is responsible for developing, implementing and driving sales strategies and initiatives for national and key accounts in support of strategic and financial objectives. They negotiate and support key sales activity and is responsible for all products within our portfolio. They work with local District/Branch Managers and Sales Representatives to assist them in achieving objectives (i.e. target metrics).

• Lead and support sales negotiations, including the development of sales proposals, and oversee the execution of large project efforts for national and key accounts.
• Review with Senior Management Team sales performance and market progress as well as challenges, and propose corrective actions.
• Monitor sales and contract performance KPIs (i.e. bid/hit‑rates, won/lost analysis, discounts and pricing analysis, benchmarks, competition, etc.) to ensure optimal performance.
• Coordinate and align sales performance and actions implementation in line with Field Operations.

Customer and Account Management:

• Proactively build and maintain favorable client relationships with National Accounts.
• Strategically plan and ensure increases in Schindler’s wallet share across the National Account portfolio in Existing Installation, New Installation and Modernization revenues.
• Coordinate relationships between customer decision makers to Schindler local and corporate leadership. Plan and facilitate meetings and relationship building events.
• Remain up to date and engaged in National Account development projects.
• Ensure customer needs or inquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution.
• Ensure all national account contractual requirements are being met.
• Interpret customer concerns and escalate to the necessary internal resources in such a way that customer satisfaction is assured while aligning with the branches.
• Educate national account customers on technology and products.

Portfolio Growth and Retention:

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives.
• Understand and analyze national account portfolio to identify opportunities for improvements and customer investment, including those which may involve modernization and construction.
• Plan, develop and implement sales strategies to lead negotiations for national accounts that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings.
• Assemble and present information for all types of offerings, including service, maintenance, repair, modernization and construction.
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing.

Process Management and Administration:

• Develop sales proposals and prepare estimates for the sale of company products and services.
• Prepare and maintain required customer…