Senior Account Manager- Public Sector SWO

Senior Account Manager
- Public Sector SWO

Location:

Toronto, ON, CA M5J 2V5

Job Function:
Sales & Professional Services

Status:
Full Time

Schedule:

Regular

Senior Account Managers at TELUS own customer relationships and account strategies. You will champion TELUS inside of customer organizations and advocate for the customer inside of TELUS.

You will quarterback an interdependent account team of inside sales, specialty sales, and technical pre-sales, drawing in executive leaders as required. You'll leverage the broad capabilities of TELUS—from connectivity and network backbone to managed services, AI Business Consulting, Cybersecurity solutions, Unified Communications, and IoT—while focusing on strategic positioning and thought leadership.

• Engage client C-level executives and align with TELUS leadership where strategic value can be gained for both organizations.
• Identify customers' business challenges and how they materially impact their stated goals, then strategically position TELUS solutions over time to build and grow revenue—including driving thought leadership around AI consulting and its application within the public sector context.
• Manage your Southwest Ontario and Downtown Toronto public sector territory strategically—knowing when to pursue opportunities and when to shift focus—while maintaining accountability to your targets.

• Take ownership of customer engagement and get into the operational details, but confidently delegate tactical work to the right internal resources and specialists.
• Prepare professional proposals that communicate the TELUS solution and value proposition in the customer's business terminology, negotiating contracts with energy and drive.
• Spend significant time in front of your customers (in-person, not virtual)—understanding their direction, challenges, and strategic priorities while providing thought leadership and empowering specialists to handle execution.

Optimize  (SFDC) and account planning tools to drive effective decision-making and timely investments in pursuit opportunities.

3-5 years of proven sales experience in a service provider environment, managing complex, consultative B2B sales with a public sector focus or RFP experience.

Deep understanding of public sector procurement processes and the ability to navigate government agencies, municipalities, and higher education clients in the Southwest Ontario and Downtown Toronto markets.

• Strong sensitivity to customer needs and analytical ability—skilled at discerning priority vs. non-priority issues and making decisions based on logic and fact.
• Business and technical acumen—demonstrated ability to identify and articulate financially sound TELUS solutions by understanding the technologies, products, services, and resources available.
• Expertise in managing and influencing contract negotiations and outcomes.
• Ability to navigate internal and external complexities, turning customer requests into actionable opportunities.

• Strong adaptability quotient (AQ)—capable of learning quickly and operating effectively in the complex service provider sales environment.
• Team-oriented and collaborative—someone who brings expertise to elevate colleagues.
• Comfortable with travel between Southwest Ontario and Downtown Toronto markets; flexible for client events and in-person engagements.
• Solid working experience with Salesforce CRM and Google Workspace.

Salary Range: $85,000-$135,000.

Performance Bonus or Sales Incentive Plan: $50,.

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.