Beauty Advisor - Guerlain

Holt Renfrew offers an inspiring, fashion‑driven environment with opportunities to learn and grow. From partnerships with iconic luxury brands to commitments to corporate social responsibility, you will be inspired every day.

The Beauty Advisor is responsible for developing deep, long‑lasting relationships with customers that lead to an increase in sales, service, and loyalty. Compensation is commission‑based and directly tied to sales volume results.

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with the entire store selling team
• Maintain solid relationships with buyers, vendors, and the selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, and communicating suggestions to store management on a routine basis
• Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; works effectively with and through others in a team‑oriented environment
• Can work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
• Can work a flexible work schedule based on the needs of the customer, including nights, weekends, and holidays
• Minimum of two or more years experience in a commission‑based sales environment
• Make‑up artistry or aesthetics certificate may be required for certain brands
• Prior retail sales experience in a luxury environment preferred

Base pay ranges from $17.60 to $25.25 per hour, with eligibility for commission in addition to base pay. Final compensation will be determined based on the candidate’s unique skills, expertise, individual qualifications, and assessed contributions to the role. The range stated is the starting range for this position; offers may vary with experience, qualifications, performance, and local market conditions.

Benefits include a generous employee discount, pension and pension matching, health & dental benefits, tuition assistance, continuous learning and development, and participation in incentive contests.

Holt Renfrew is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees. If you are contacted for a job opportunity and require accommodation, please email  and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.