Customer Success Associate

Elevate customer engagement as a Customer Success Associate in Toronto. Drive product adoption on the Achievers recognition platform and ensure customers gain maximum value.

In this key role, you will support customers by implementing recognition strategies while managing relationships and maximizing engagement. Your expertise in account management will help in setting measurable goals, tracking implementation activities, and hosting workshops. Your focus on customer satisfaction will enable you to strategize both up-selling and cross-selling opportunities.

Key Responsibilities:

• Provide expertise on Achievers platform features

• Establish measurable goals and KPIs for accounts

• Track implementation and adoption activities

• Host virtual meetings to drive usage and share best practices

• Manage and report on revenue pipeline growth

Requirements:

• 3+ years of account management experience

• Strong business acumen and communication skills

• Experience with Salesforce or similar CRM

• Ability to manage a sales pipeline and quota

• Bachelor's degree required

Utilize your skills in sales and technology to excel as a Customer Success Associate with Achievers in Toronto.
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