Strategic Customer Success Manager - Healthcare

Elevate the healthcare experience in Toronto as a Strategic Customer Success Manager s full-time hybrid role focuses on building strong customer relationships while ensuring successful implementations across healthcare organizations.

With 3-5 years of customer success expertise, you will manage a significant portfolio of SMB and mid-market accounts. You’ll be responsible for crafting strategic success plans, advocating for customer needs, and leading effective change management initiatives. This role requires a balance of strategic thinking and hands-on execution to drive account health and satisfaction.

Key Responsibilities:

• Execute customized success plans aligned with client objectives

• Foster multi-stakeholder relationships for better outcomes

• Lead end-to-end pilots and implementation processes

• Analyze customer data to assess health and progress

• Ensure account renewals and identify expansion opportunities

Requirements:

• 3-5 years in a customer success role at B2B SaaS

• Strong background managing relationships with healthcare stakeholders

• Proven analytical abilities with data platforms

• Excellent communication tailored to various audiences

• Experience in conducting QBRs and business assessments

Play a critical role in enhancing healthcare delivery with Heidi as you manage strategic accounts in this innovative environment.
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