Key Account Manager, Retail Sales; Residential

About the Role:

We’re looking for a highly motivated, relationship-driven Key Account Manager to drive growth for Ooma’s Residential business across Canada. This role is responsible for expanding sales of Ooma’s residential product portfolio, including the Ooma Telo family of products, through both new and existing retail partnerships.

• Identify, prospect, and secure new retail opportunities while growing Ooma’s Residential product portfolio, including the Ooma Telo family of products, across Canada.
• Build and maintain strategic relationships with retail buyers, category managers, merchandising teams, and channel decision-makers across national, regional, specialty, and independent retailers.
• Develop and execute account and channel growth strategies to expand distribution, increase market share, and drive revenue across both brick‑and‑mortar and eCommerce channels.
• Own the sales process from initial outreach and account development through onboarding, product launch, and ongoing account growth.
• Create annual business plans, conduct business reviews, and deliver executive‑level presentations to retail partners.
• Collaborate with retailers to develop and execute advertising, promotional, merchandising, pricing, and marketing programs that drive consumer awareness and sell‑through.
• Develop sales forecasts and demand plans, while partnering with Operations and Supply Chain teams to manage inventory, replenishment, and product availability.
• Manage co‑op marketing investments and promotional programs to maximize ROI and accelerate sales performance.
• Partner cross‑functionally with Marketing, Product, Operations, and Supply Chain teams to support retail initiatives, product launches, and channel growth.
• Represent Ooma at industry events, trade shows, and customer meetings while identifying new opportunities to expand Ooma’s retail presence.
• Leverage AI‑driven insights, where applicable, to improve account outcomes, including identifying target opportunities, optimizing engagement strategies, and synthesizing learnings across accounts.

• 5+ years of experience selling physical products through retail and distribution channels, with strong preference for candidates from consumer electronics, connected devices, networking hardware, smart home, or related technology product categories.
• Proven track record of opening new retail accounts, building relationships from scratch, and driving revenue growth through new customer acquisition.
• Established relationships with Canadian retailers, distributors, buyers, category managers, and merchandising teams, including experience working beyond traditional big‑box retailers.
• Experience managing both brick‑and‑mortem and e‑commerce sales channels, including product launches, promotions, merchandising, and online product optimization.
• Demonstrated success developing and executing strategic account plans, negotiating agreements, and growing market share within retail environments.
• Robust hunter mentality with the ability to prospect, network, and identify new business opportunities independently.
• Excellent relationship‑building, presentation, and negotiation skills, with the ability to engage stakeholders at all levels of a retail organization.
• Highly organized, self‑motivated, and comfortable managing multiple priorities while operating with a high degree of autonomy.
• Willingness and ability to travel throughout Canada and periodically within the United States to support customer relationships, business development efforts, and industry events.

• Competitive compensation, including a base salary plus commission. The expected On‑Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.
• GRSP including employer match.
• Employee Stock Purchase Plan.
• Unlimited paid time off as well as corporate holidays observed.

Ooma is an equal‑opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.