Director of Customer Energy Management Hydro

Lead strategic customer initiatives as the Director of Customer Energy Management at Toronto Hydro. Shape proactive energy management services and elevate customer experiences through tailored solutions in a hybrid work environment.

In this senior leadership role, you will design account strategies aligned with corporate values and climate goals. You’ll manage client relationships, enhance energy efficiency programs, and drive growth through innovative solutions. Your expertise will connect stakeholder interests with exceptional customer service.

Key Responsibilities:

• Design multi-year strategies for key accounts

• Lead system evolution for seamless customer support

• Manage relationships to identify growth opportunities

• Direct customer-centric energy management initiatives

• Collaborate with teams to deliver integrated solutions

Requirements:

• Degree in Business or Engineering (preferred)

• 7-10 years in strategic accounts management

• 5+ years in leadership roles

• Strong knowledge of utility operations and regulations

• Excellent communication and problem-solving skills

Drive impactful customer outcomes and initiatives at Toronto Hydro through strategic leadership and innovative energy solutions.
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