Sales Representatives

Job Overview

The role of Elite Sports Tours Sales Representative is to act as a travel agent for sporting events, managing client inquiries, providing custom travel packages, handling bookings, and ensuring exceptional customer service from pre‑trip to post‑trip.

• Reach monthly and yearly sales targets while providing excellent customer service to new and existing clients.
• Hit daily and weekly client CRM targets and input responses into the database.
• Handle booking issues with compassion and empathy, maintaining patience while resolving any problems.
• Communicate with potential travelers by phone and email.
• Recommend and sell the right trip based on the client’s quote request, providing any extra services needed for the best experience.
• Maintain and execute correct booking processes and procedures.
• Follow TICO industry standards and required guidelines when selling travel, including offering, quoting and selling Travel Insurance and Cancellation Insurance.
• Work with clients to ensure packages meet their expectations, including seating preferences and hotel location.
• Adhere to Elite Sports Tours team goals and company values as an employee.
• Assist the team with tour excursions.

• Minimum 2 years of sales experience.
• High motivation by revenue targets and sales goals.
• Experience in the travel industry is an asset.
• Strong communication and customer service skills.
• Ability to manage deadlines and schedules effectively.
• High attention to detail.
• Ability to listen to client needs.
• Proficiency with various computer systems and applications.
• Strong skills in Microsoft Excel, email, and other computer applications.
• Problem‑solving and complaint‑resolution skills.
• Highly proficient verbal and written communication skills.
• Ability to work varying shifts and weekends as required.
• Willingness to travel as required by the role.
• Post‑secondary education.
• Ability to assist in crisis management and ensure safety of others.
• Team‑oriented customer service approach.
• Excellent punctuality record and dedication.
• TICO License – not required to apply but required if offered employment.

• Valid passport or Nexus card.
• Ability to legally enter the United States of America and never have been refused entry.
• Ability to work legally in Canada.
• TICO License – required if offered employment.

All applicants must hold appropriate citizenship or documents permitting residence and work in Canada. A valid passport or Nexus card is required by all staff and applicants must be allowed to enter the United States.