Sales Supervisor Eaton Centre

Who we are

Since 2009, we've been on a mission to bring sustainable fashion to everyone. We have ambitious goals such as becoming Climate Positive by 2025 and Circular by 2030, and we are widely recognized for our impact in the industry.

Reporting to the Store Manager, the Sales Supervisor helps lead and execute all efforts required to achieve individual store goals. Core responsibilities include:

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships
• Contribute to a technology‑led in‑store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluations through NPS
• Act as brand ambassador – embody brand values, engage customers, and be knowledgeable in all aspects of the conversation
• Uphold consistent inventory accuracy and controls through regular cycle counts and oversight of inbound and outbound inventory
• Track key metrics for BOH fulfillment, mis‑pulls, cycle counts, and overall inventory accuracy; use data to grow the team and take corrective action
• Contribute to loss prevention, set expectations, and train staff alongside leadership
• Maintain seamless store operational procedures and weekly workflow
• Support merchandising presentation strategy and concept standards, leading and training staff as needed
• Provide real‑time and weekly feedback on sales, product, and allocation based on sell‑through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while coaching associates to improve performance
• Lead through training and customer experience programs
• Maintain a professional, healthy, and productive work environment alongside the in‑store team

• Minimum of 3 years of retail experience
• Experience working with a sales or retail organization and/or an operationally intensive business
• Ability to work in a fast‑paced and ever‑changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with self‑motivation for your work and career
• Excellent communicator with a passion for people
• Effective and expedient problem‑solver with keen attention to detail
• Positive attitude and a willingness to tackle any task, no matter how small or large

The wage for this full‑time position is $22–$26 per hour.

• Available to work a minimum of 30 hours per week, up to 40 hours per week
• Daily open availability across a full 7‑day work week
• Ability to work a flexible schedule (days, nights, weekends, and holidays as required)

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick leave, holidays, and volunteer time‑off for eligible employees
• Mission‑based company culture with a casual and entrepreneurial work environment
• Clothing discount

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.