Relationship Manager

About the Role

We are re‑defining the fleet management industry to be people‑first, and we need a client‑focused Relationship Manager on our Commercial team to drive long‑term revenue growth, client retention, satisfaction, and expansion.

• Serve as the primary owner and executive steward of assigned client relationships across the full customer lifecycle, responsible for overall client health, retention, growth, and long‑term strategic partnership success.
• Develop and execute comprehensive account strategies and annual portfolio plans that achieve revenue growth, client retention, pricing optimization, contract renewals, and expansion opportunities.
• Maintain proactive engagement with clients to understand business priorities, operational challenges, growth initiatives, and evolving requirements through Know Your Client (KYC) strategies and executive relationship management.
• Identify, qualify, and drive strategic growth opportunities including cross‑sell, upsell, share‑of‑wallet expansion, new service adoption, and multi‑regional opportunities.
• Partner with clients to develop value‑driven solutions aligned to customer goals while managing objections, escalations, risks, and client concerns.
• Lead proactive client renewal strategies, including RFP management, pricing negotiations, contract strategy, and commercial optimization.
• Maintain portfolio visibility and operational discipline through  (SFDC), including forecasting, relationship plans, opportunity management, pipeline management, and executive account summaries.
• Analyze portfolio performance and market trends to identify strategic opportunities, competitive threats, and revenue acceleration opportunities.
• Lead and coordinate cross‑functional engagement across Sales, Client Success, Operations, Strategic Consulting, Ordering, Product, Finance, and other internal teams to deliver an exceptional customer experience.
• Drive execution of customer engagement plans while collaborating with internal stakeholders to resolve issues, improve client satisfaction, and achieve client objectives.

• Experience managing and growing a portfolio of existing client relationships.
• Experience developing account strategies, retention plans, and commercial growth initiatives.
• Strong executive relationship management and client engagement skills.
• Experience collaborating across cross‑functional business teams.
• Commercial acumen with experience supporting revenue growth, renewals, and pricing optimization.
• Ability to manage complex customer relationships while working independently.

• College/University degree.
• Experience with  (SFDC) or similar CRM platforms.
• Experience supporting clients across North America and Latin America.
• Knowledge of account planning, pipeline management, and opportunity management.
• Experience aligning products and services with customer business objectives.
• Strong strategic planning, influencing, and stakeholder management skills.
• Fluency in French and English (asset).

Location:

Remote, Canada.

Compensation:
The hiring base salary range for this position is $100,000 - $132,000 annually, adjusted for individual knowledge, skills, experience, and market data.

• A culture of innovation, empowerment, decision‑making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
• Paid time‑off programs (vacation, sick leave, and holidays).

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to tale or call .