SMB Customer Success Lead

Position: SMB Customer Success Lead at Heidi
Join Heidi as an SMB Customer Success Lead, influencing product adoption and customer satisfaction. Your strategic insights will be crucial for onboarding, retention, and overall account health.

In this role, you will oversee a portfolio of SMB accounts, ensuring clients achieve value swiftly from their use of our AI Care Partner. With 2-4 years of relevant experience, you’ll rely on data analysis to assess account health and proactively address any risks. Your ability to facilitate training sessions and drive renewals will directly contribute to Heidi's growth in the healthcare industry.

Key Responsibilities:

• Deliver onboarding experiences for quick activation

• Proactively monitor account health for early churn indicators

• Conduct engaging training sessions for users

• Manage contract renewals and expansion opportunities

• Contribute to refinement of onboarding playbooks

Requirements:

• 2-4 years in a customer success role at a SaaS company

• Proven management of 75+ client accounts

• Strong analytical skills for customer health monitoring

• Proven track record with renewals and contract negotiations

• Excellent ability to adapt communication styles

Leverage your customer success expertise to enhance patient care through technological innovation at Heidi.
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