Client Account Manager – Collections Recovery Services

Relationship & Growth-Focused | Collections Recovery / BPO Experience Required

We’re seeking a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients
. You’ll ensure clients receive exceptional service while identifying new ways to expand and optimize our partnerships.

• Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
• Conduct regular business reviews and service assessments to strengthen relationships.
• Partner with internal teams to ensure seamless delivery and prompt issue resolution.
• Monitor client performance, analyze trends, and recommend service enhancements.
• Represent Single Point in client meetings and maintain detailed account documentation in CRM systems.

• 5+ years of experience in account management, client success, or recovery operations (collections/BPO experience required).
• Strong relationship-building and communication skills.
• Proven ability to identify and act on growth opportunities within existing accounts.
• Proficiency with CRM platforms and Microsoft Office.
• Comfortable with travel for client engagement.
• Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.

• Compensation commensurate with experience and qualifications.
• Career growth and professional development opportunities.
• Occasional travel across Canada for client engagement.

At Single Point, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.

Progressive: Growth paths for proven talent.

Flexible: We focus on results, not rigid rules.

Innovative: Every idea matters.

Inclusive: Everyone is engaged, and everyone wins.

Apply Today

If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.

Single Point is an equal-opportunity employer. Accommodations are available upon request throughout the selection process.