Key Account Manager

Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement. Recognized by Inc. 5000, Great Place to Work, Deloitte Technology Fast 500 North America, and as the Asana Partner of the Year, Altudo is one of the fastest-growing companies, offering an environment where innovation, learning, and growth go hand in hand.

This opportunity is for an exceptional relationship builder and growth professional who will own and expand a portfolio of strategic enterprise accounts across Canada. You will be responsible for driving long-term customer success by building executive relationships, identifying business opportunities, and creating customer champions who advocate for Altudo. You are someone who believes that great account management is about trust before transactions.

You enjoy networking, influencing stakeholders, uncovering new opportunities, and turning satisfied customers into long-term strategic partners. You will own a portfolio of 125+ enterprise accounts and be responsible for driving 10X account growth through renewals, upsells, cross-sells, referrals, and executive engagement.

The individual will identify business opportunities to cross-sell different SaaS products & service offerings in our top enterprise accounts to generate revenue and increase our market share. You will get an opportunity to work with over 125+ enterprise customers in NAMER region.

This position requires a person who has the ability to recognize opportunities, along with sales experience to successfully negotiate and close deals.

• Own a portfolio of 125+ strategic enterprise accounts across Canada with accountability for retention, expansion, and customer satisfaction.
• Develop deep executive relationships and become a trusted advisor to key decision-makers and influencers.
• Identify whitespace opportunities and consistently drive upsell, cross-sell, and expansion across Altudo's AI, Digital Experience, Mar Tech, and SaaS portfolio.
• Create and execute strategic account plans with measurable growth targets and quarterly business reviews.
• Build customer champions who actively promote Altudo internally and generate referrals and new business opportunities.
• Partner with Sales, Customer Success, Delivery, Alliances, and Practice teams to maximize customer outcomes.
• Monitor account health, adoption, renewals, pipeline, and forecasting while ensuring world-class customer engagement.

• 5–8 years of experience in Enterprise Account Management, Customer Success, Strategic Sales, or SaaS Account Management.
• Demonstrated success in growing large enterprise accounts through consultative selling, upselling, and cross-selling.
• Naturally curious, commercially driven, and exceptional at building authentic long‑term relationships.
• Strong executive presence with experience engaging CXOs and senior business leaders.
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Highly organized with the ability to manage multiple strategic accounts and competing priorities.

• Own and grow strategic enterprise accounts across global markets, driving meaningful business impact.
• Build trusted relationships with CXOs and senior business leaders at leading enterprise organizations.
• Work with cutting‑edge Digital Experience, Mar Tech, AI, and SaaS solutions to solve complex customer challenges.
• Collaborate with cross‑functional teams across Sales, Delivery, Customer Success, and Technology.
• Competitive compensation with performance‑based incentives linked to account growth and customer success.
• Exposure to global clients across North America, APAC, and the Middle East.
• Accelerated learning, leadership development, and career growth in a high‑growth digital consulting organization.
• Opportunity to influence customer strategy while contributing directly to Altudo's long‑term growth.

Altudo is an award‑winning customer experience consulting firm with a global presence across US, Canada,UK, UAE and India. We combine strategic insight, technology, and creativity to deliver measurable business impacts.

Our commitment to excellence has been…