Senior Client Partner

Location: Toronto, Canada Remote Status: Fully Remote

Live Person (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world’s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named Live Person the #1 Most Innovative AI Company in the world.

As a Senior Client Partner , you will be a high-performing leader within our North American Enterprise Sales organization, responsible for driving revenue growth across one of our most strategic markets. Partnering with North America’s largest brands, you will lead complex enterprise sales cycles and help customers transform their customer engagement strategies through AI-powered messaging, voice, and automation.

You will own multi-million-dollar opportunities, build trusted relationships with C-level executives, and position Live Person’s AI platform as a critical driver of digital transformation. Your primary objective is to consistently meet and exceed revenue targets by delivering measurable business value to enterprise customers.

Reporting to the Director of Sales, North America , you will join Live Person at a pivotal moment as we accelerate AI innovation and expand our impact with the world’s leading brands.

• Develop and execute a strategic territory and account plan to identify, qualify, and close high-value enterprise opportunities.
• Build and maintain a healthy pipeline through proactive prospecting, account planning, and relationship development to ensure predictable revenue growth.
• Own the full sales cycle for complex, multi-stakeholder enterprise opportunities, consistently achieving and exceeding annual revenue targets.

• Build trusted relationships with executive stakeholders across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.
• Lead executive-level conversations by presenting compelling business cases, leveraging ROI analyses and data-driven insights to demonstrate the value of AI-powered customer engagement solutions.
• Apply disciplined sales methodologies, including MEDDPICC, to drive opportunity qualification, deal strategy, forecast accuracy, and successful deal execution.

• Partner closely with Solutions Consulting, Business Development, Marketing, Legal, Customer Success, Professional Services, and Product teams to deliver a seamless customer experience throughout the sales lifecycle.
• Act as the voice of the customer by collaborating with Product and Customer Success teams to influence product strategy and roadmap priorities.
• Develop and strengthen relationships with strategic partners to expand market reach, enhance the customer experience, and support successful customer outcomes.

• 8+ years of enterprise SaaS sales experience with a proven track record of closing complex, high-value deals, including multi-million-dollar opportunities.
• Demonstrated success selling into large enterprise organizations within SaaS, BPO, customer experience, contact center, e-commerce, or digital marketing environments.
• Expertise in value-based and consultative selling, with experience navigating complex buying committees, building business cases, and engaging executive stakeholders.
• Strong command of English, with the ability to effectively communicate with customers and collaborate across global teams.

• Strong understanding of enterprise technology, digital transformation, and emerging AI and automation trends, with the ability to translate technical capabilities into business outcomes.
• Proven ability to manage complex, long-cycle sales opportunities while maintaining accurate forecasting, disciplined CRM management, and pipeline hygiene.
• Familiarity with the Asia Pacific…