Director, Product Commercialization

Overview

The Services organization is a key growth engine for Mastercard, driving value for issuers, acquirers, merchants and ecosystem partners through differentiated capabilities spanning Customer Acquisition & Engagement, Security Solutions, Business & Market Insights and Open Banking. The Director, Product Management – Go‑to‑Market will join the Experience & Disputes (E&D) Go‑to‑Market team within Security Solutions. This role is responsible for developing and executing global commercialization strategies that accelerate client adoption, drive revenue growth and maximize market impact across a portfolio of industry‑leading solutions including Smart Subscriptions, Alerts, Clarity, First Party Trust and Mastercom.

The Director blends product, sales, client services and regional insights to translate innovative product capabilities into compelling customer value propositions, scalable go‑to‑market strategies and measurable business outcomes.

• Own and drive the end‑to‑end global go‑to‑market and commercialization strategy across the Experience & Disputes solution portfolio.
• Identify customer needs, market opportunities, competitive trends and monetization levers to inform product and commercial priorities.
• Partner with regional and global stakeholders to create, grow and convert pipeline opportunities.
• Drive client adoption, commercial performance and revenue acceleration initiatives.

• Translate product capabilities into differentiated customer value propositions and compelling sales narratives.
• Develop scalable enablement materials, including sales playbooks, business cases, ROI frameworks and training programs.
• Equip Sales and Account teams with client‑ready messaging, storytelling and competitive positioning tools.

• Lead end‑to‑end product commercialization and launch activities, including strategy and readiness planning.
• Design pilot programs and in‑market validation experiments.
• Develop client onboarding and adoption frameworks.
• Ensure global consistency while enabling regional flexibility to address local market needs.

• Leverage customer, market and competitive insights to identify commercial opportunities and strengthen go‑to‑market strategies.
• Identify whitespace opportunities, emerging customer needs and new revenue streams across the Experience & Disputes value chain.
• Provide structured market feedback to Product and Sales teams based on customer adoption signals and market trends.

• Define and monitor commercialization, adoption and revenue performance metrics.
• Use data‑driven insights to continuously optimize go‑to‑market strategies and execution.
• Identify opportunities to improve conversion, retention and customer value realization.

• Serve as a strategic connector across Product, Sales, Client Services, Account Management and other stakeholder groups.
• Drive alignment around priorities, roadmaps and execution plans.
• Balance global strategic objectives with regional market requirements and opportunities.

• Champion the use of AI, data and advanced analytics to drive commercial innovation and customer value.
• Maintain a forward‑looking perspective on industry trends, competitive dynamics and emerging technologies.
• Act as a thought leader internally and externally, helping shape the future direction of Experience & Disputes solutions.

• Extensive experience in go‑to‑market strategy, product commercialization, sales enablement, management consulting or a related commercial function within payments, banking, fintech or technology industries.
• Proven track record of successfully commercializing products, driving revenue growth and delivering measurable client outcomes.
• Experience operating effectively within complex, global, matrixed organizations.
• Ability to translate technical product capabilities into clear business value propositions and compelling customer narratives.
• Demonstrated success leading cross‑functional initiatives across Product, Sales,…