Account Manager

Our client is a specialized manufacturer delivering highly engineered solutions to customers across regulated and technically complex industries. With a strong reputation for quality and innovation, the organization is focused on expanding its North American footprint and is seeking an Account Manager to support and grow key customer relationships.

This role is ideal for a highly organized, relationship-oriented professional who excels at managing ongoing client needs while identifying opportunities for expansion within existing accounts.

• Serve as the primary point of contact for assigned customer accounts
• Manage day-to-day communication, requests, and ongoing account activity
• Coordinate order execution, timelines, and customer updates
• Identify and develop expansion opportunities within existing accounts
• Support proposal development, bid coordination, and formal procurement processes (e.g., RFx)
• Collaborate cross-functionally with technical, operations, and commercial teams to deliver on customer needs
• Track and follow up on leads, opportunities, and account activity
• Maintain accurate records, pipeline tracking, and reporting
• Ensure a smooth flow of information between customers and internal teams
• Represent the organization at industry events and support business development initiatives

• Focus on execution, coordination, and growth within existing accounts
• Multi-stakeholder environment with both technical and commercial touchpoints
• Structured processes for tracking, reporting, and opportunity management
• Moderate travel required (approximately 25%)

• Account retention and customer satisfaction
• Responsiveness and execution consistency
• Timeliness and quality of proposal and bid support
• Growth within existing accounts
• Accuracy and completeness of reporting and tracking

• Experience in account management, inside sales, or customer-facing roles within a B2B environment
• Strong organizational and coordination skills with the ability to manage multiple priorities
• Comfortable working cross-functionally with technical and operational teams
• Detail-oriented with strong follow-through and communication skills
• Experience in regulated, industrial, manufacturing, or complex environments is preferred

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.