Enterprise Account and Project Manager

The Opportunity

This role blends account management and project management. You'll be the trusted, senior point of contact for our most important customers, working closely with their product and clinical teams, and you'll also own delivery, coordinating with our Engineering and Product teams to keep committed work on track. That frees our product managers to focus on building, while every enterprise account has one accountable owner.

At Med Me, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services h over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

• Own our most important enterprise relationships. Be the primary, senior point of contact; own account health and the customer's overall experience.

• Partner deeply with the customer's product and clinical teams. Understand their goals and workflows and be a credible, trusted counterpart.

• Lead enterprise onboarding and go-lives. Bring new enterprise customers and new services live, from kickoff through launch, coordinating configuration, timelines, and every internal team involved.

• Own delivery and project management. Coordinate with Engineering and Product to keep committed work on track; hold the plan, the timeline, and the risks. You can talk to engineers and keep a technical delivery moving.

• Run the account cadence. Lead QBRs, regular check-ins, and status reporting with a repeatable process.

• Manage the account at a high level. Drive retention, renewals, and growth across the relationship.

• Be the customer's voice internally. Translate customer needs and priorities to Engineering and Product, and set clear, realistic expectations back to the customer.

• Keep the house in order. Maintain accurate account records, assignments, and pipeline hygiene in Hub Spot.

• Proven enterprise account management experience, you've owned senior, complex client relationships and been accountable for their success.

• Strong project management background, you've run software or delivery projects and worked hand in hand with engineering and product teams. You can coordinate a technical delivery without needing to write the code yourself.

• Exceptional customer-facing presence, credible and calm with senior client stakeholders, product owners, and clinical teams.

• A strong coordinator, you hold multiple work streams, keep stakeholders and timelines aligned, and drive things to done without dropping details.

• Excellent communicator, clear and organized, in writing and in the room.

• Organized and proactive on risk, you get ahead of problems and communicate early rather than reacting late.

• Comfortable in ambiguity, this role won't have a fully defined playbook on day one; you'll help build it.

• Available now, you can start within ~30 days.

• Bilingual French / English

• Experience in healthcare, pharmacy, or another regulated / clinical environment

• Experience managing enterprise SaaS accounts and integrations

• Agile / Scrum experience; familiarity with Jira and Hub Spot; PMP or Scrum Master a plus

• Prior startup or high-growth experience

• Our enterprise accounts, including Shoppers Drug Mart, have one clear, accountable owner, account health is tracked, risks are surfaced early, and nothing falls through the cracks.

• New enterprise customers and services go live on time, with configuration, timelines, and internal coordination handled smoothly from kickoff to launch.

• Engineering and Product can focus on building because delivery commitments are tracked, communicated, and kept on schedule.

• QBRs, check-ins, and status reporting happen on a predictable, repeatable cadence that customers and internal teams can rely on.

• Hub Spot records are accurate and current, giving the business a reliable view of account health, renewals, and growth opportunities.

Med Me is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at Med Me will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

At Med Me, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe…