Senior Key Accounts Manager

BagginsHQ is an international technology company specializing in custom software development, mobile applications, enterprise systems, AI-powered solutions, cloud infrastructure, digital transformation, digital marketing, and business growth solutions. We partner with businesses across multiple industries to help businesses streamline operations, improve efficiency, and accelerate growth through technology.

As we continue expanding our commercial operations, we are seeking an experienced Senior Key Accounts Manager to strengthen customer relationships, support our sales teams, and drive sustainable revenue growth across an assigned portfolio of accounts.

The Senior Key Accounts Manager is a senior commercial leadership role responsible for managing strategic customer relationships, supporting Enterprise Sales Executives and Sales Agents in closing business, and driving verified revenue across an assigned portfolio of accounts.

You will serve as the commercial bridge between customers, sales teams, and internal departments, ensuring opportunities progress efficiently from prospecting through implementation while maintaining exceptional customer experiences.

Success in this role is measured by your ability to generate, protect, and grow verified revenue
.

• Take ownership of the commercial performance of your assigned portfolio.
• Support Enterprise Sales Executives and Sales Agents throughout the sales cycle to improve conversion rates.
• Join customer meetings whenever commercial or technical expertise is required.
• Assist with solution presentations, commercial negotiations, and proposal discussions.
• Ensure sales opportunities progress efficiently until they become verified revenue.

• Build and maintain long-term relationships with assigned customers.
• Serve as the primary relationship manager for strategic accounts.
• Conduct regular account reviews to understand customer objectives and identify new business opportunities.
• Maintain continuous engagement with customers to strengthen long-term partnerships.

• Coordinate smooth customer onboarding after successful sales.
• Ensure customers receive outstanding service throughout their engagement with BagginsHQ.
• Resolve escalated customer concerns professionally and promptly.
• Work closely with internal teams to deliver an exceptional customer experience.

• Identify opportunities to upsell and cross-sell BagginsHQ's products and services.
• Drive contract renewals and recurring business.
• Reactivate dormant customers where opportunities exist.
• Develop account growth strategies that maximize customer lifetime value.

• Coach and support assigned Enterprise Sales Executives and Sales Agents.
• Help team members overcome objections and complex customer requirements.
• Share best practices that improve overall sales performance.
• Collaborate with management to improve commercial processes and customer acquisition strategies.

• Follow up on pending quotations and stalled opportunities.
• Ensure projects transition smoothly from sales to implementation.
• Monitor customer accounts to minimize churn.
• Maintain strong customer relationships that encourage repeat business and referrals.

Performance will be evaluated based on:

• Verified monthly revenue generated by your assigned portfolio.
• Customer retention and renewal rates.
• Upsell and cross-sell revenue.
• Sales conversion improvement across assigned teams.
• Customer satisfaction.
• Portfolio growth and recurring business.

The successful candidate will be expected to consistently maintain a minimum portfolio of USD 20,000 in verified monthly revenue through a combination of:

• Supporting Enterprise Sales Executives and Sales Agents in closing business.
• Growing existing customer accounts.
• Driving renewals, upselling, and cross-selling.
• Protecting customer relationships.
• Recovering stalled opportunities.
• Ensuring commercial opportunities convert into verified revenue.

Failure to consistently meet the company's commercial performance expectations may result in disciplinary action, including termination of employment, in accordance with the employment contract and applicable employment laws.

• Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, or a related field.
• Minimum of five (5) years' experience in Key Account Management, Enterprise Sales, Business Development, Customer Success, or a related commercial role.
• Demonstrated experience managing high-value customer relationships.
• Proven track record of achieving commercial and revenue targets.

• Experience selling enterprise software, SaaS, digital services, cloud solutions, AI solutions, or other B2B technology products.
• Experience supporting or leading sales teams.
• Experience working in a remote international environment.

• Excellent communication…